Crypto
Crypto.com is a cryptocurrency app and exchange, founded in 2016 and headquartered in Singapore. UK users can fund an account in pounds and buy, sell or trade more than 400 coins and tokens, including Bitcoin, Ethereum and CRO. A prepaid Visa card lets holders spend their crypto. Prices can rise and fall sharply, so it suits people who understand that risk.
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More ways to save at Crypto
- Join Rewards Hub (Rewards+, Missions, Badges) & Level Up programmeThe Rewards Hub offers various benefits through 'Rewards+', 'Missions', and 'Badges'. The 'Level Up' programme provides perks like zero trading fees, cashback on card spending, and interest on cash balances, based on CRO (Cronos) lockup or staking. The Crypto.com Visa Card also offers spending rewards and purchase rebates for subscriptions like Spotify and Netflix.
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About Crypto
What the platform offers
The main app handles buying, selling and storing crypto, with live prices, market cap moves and trending tokens on screen. The Crypto.com Exchange is aimed at active traders, with faster execution, deeper liquidity and tools to automate orders. An Onchain Gateway handles decentralised assets, and cash and earn accounts sit alongside.
The prepaid Visa card is posted to UK addresses. Holders can spend crypto day to day and earn rewards, including rebates on subscriptions like Spotify and Netflix.
Money in, money out
UK customers can send pounds by Faster Payments, and Apple Pay and Google Pay are supported. Visa and Mastercard cards and crypto transfers also work. The company states that it is registered with the FCA for cryptoasset activity in the UK.
Trades are generally final, so there is no returns process like there would be for goods. Check every detail before you confirm a transaction.
Getting help
Support runs around the clock through in-app chat and email. There is no phone line for general questions, but a detailed Help Centre covers accounts, the card and the exchange.
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Crypto quick facts
| Delivery | <p>Digital platform - instant account setup. Physical Visa cards delivered to UK addresses.</p> |
|---|---|
| Returns | As a cryptocurrency exchange, Crypto.com deals with digital assets which are not subject to traditional returns policies. All transactions involving buying, selling, or trading cryptocurrencies are generally final. Users are advised to review all transaction details carefully before confirming. |
| International shipping | Yes |
| Payment methods | Bank Transfer, Visa, Mastercard, Crypto |
| Loyalty scheme | Rewards Hub (Rewards+, Missions, Badges) & Level Up programme |
| Founded | 2016 |
| Headquarters | Singapore |
| Parent company | Foris DAX Asia |
| Stores | Online platform + app |
Crypto contact
- Website
- crypto.com
- contact@crypto.com
- Hours
- 24/7 live customer support
Crypto FAQs
Can I deposit pounds into Crypto.com?
Yes. UK users can send GBP by Faster Payments, and Apple Pay and Google Pay also work. Visa and Mastercard cards are accepted too.
Can I undo a crypto purchase?
Generally not. Buying, selling and trading digital assets are treated as final, so there is no standard refund process. Review each transaction carefully before confirming it.
How do I reach Crypto.com support?
Live help runs 24/7 through in-app chat and by email. General phone support isn't offered, though the Help Centre has guides on accounts, cards and trading.
Where is Crypto.com based?
The company was founded in 2016 and is headquartered in Singapore, with Foris DAX Asia as its parent. It works entirely online and through its app, with no physical stores.
