CHARLES & KEITH
CHARLES & KEITH is a Singapore fashion label that sells women's shoes, bags and accessories through a dedicated UK website. Brothers Charles and Keith Wong launched it in 1996. Expect heels, boots, flats and trainers alongside handbags, totes and clutches, plus eyewear, belts and costume jewellery. It suits shoppers after polished, current pieces for the office, evenings out and weekends, with free UK delivery once a basket passes £75.
11on sale378productsUpdated 24th June 2026
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More ways to save at CHARLES & KEITH
- Student discountCHARLES & KEITH offers a 15% student discount on full-priced items via Student Beans and UNiDAYS.
- NHS discountCHARLES & KEITH offers discounts for healthcare workers and NHS staff. Some sources indicate 15% off full-priced items, while others mention 20% off sitewide, with verification through providers like Gocertify.
- Military discountCHARLES & KEITH offers a 15% discount for military personnel on full-priced items, with verification required through a partner platform. Some sources also mention a 10% discount.
- Join Privilege MembershipCustomers can become members by creating an account and making a purchase. Benefits can include discounts on regular-priced items and free standard delivery, with different tiers (e.g., Silver, Gold) based on spending.
- Free delivery over £75Top your basket up past £75 and delivery costs nothing.
- Gift cardsAvailable if you're buying for someone else.
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About CHARLES & KEITH
What's on the shelves
Shoes make up a large part of the range. Court shoes and high heels cover formal occasions, boots handle the colder months, and sandals, loafers, flats and trainers take care of daily wear. Bags run from shoulder bags and cross-body styles to roomy totes and small clutches for evenings. To finish an outfit, there are eyewear frames, belts and costume jewellery such as earrings, necklaces and bracelets.
Ordering from the UK site
The brand opened its UK online store in 2018 and now ships to close to 60 markets. Spend over £75 and UK delivery costs nothing; below that, the charge shows at checkout. Returns can be started within 30 days, though the full policy on the site is worth reading before you post anything back. Visa, Mastercard, American Express and PayPal are all accepted.
Extras worth knowing
Students who verify with Student Beans or UNiDAYS get a discount on full-price lines, while Gocertify covers young shoppers and essential workers. Gift cards are sold, which helps when you're unsure of someone's shoe size. Frequent buyers can join the Privilege Membership scheme after reaching a £150 spend. Click and collect isn't offered, so everything is sent to your address. Shopperazzi lists the label's current products and delivery details, so you can compare styles before heading over.
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CHARLES & KEITH quick facts
| Free delivery | On orders over £75 |
|---|---|
| Delivery | UK delivery available. Ships to nearly 60 markets worldwide. |
| Returns | Returns accepted. See website for full policy. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, American Express |
| Gift cards | Yes |
| Loyalty scheme | Privilege Membership |
| Founded | 1996 |
| Headquarters | Singapore |
| Parent company | Wong family |
| Stores | 700 |
CHARLES & KEITH contact
- Website
- charleskeith.co.uk
- Phone
- +65 6488 2688
- Hours
- Monday to Friday, 9am to 5pm
CHARLES & KEITH FAQs
Is delivery free on CHARLES & KEITH orders?
UK orders above £75 are delivered free. Smaller baskets carry a delivery charge, which appears at checkout before you pay.
How long do I have to send something back?
Returns can be started within 30 days. The full policy, including any items that can't be returned, is published on the CHARLES & KEITH website.
Which cards and payment services does the UK site take?
You can pay with Visa, Mastercard, American Express or PayPal. Gift cards are also available if you're buying for someone else.
How do I get help with an order?
The customer service team answers by email at [email protected] and through live chat on the website.
