Penelope Chilvers
Penelope Chilvers is a UK footwear label known above all for its long tassel boots. The shop sells women's boots and shoes, a smaller clothing line, bags and belts, plus a men's collection. It appeals to buyers who value well-made footwear meant to last several seasons rather than a single one.
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About Penelope Chilvers
What's in the range
Boots lead the collection, from riding styles to ankle boots and the signature tassel designs. Shoes include loafers, sandals and heels. The clothing side offers tops, bottoms, jumpsuits, dresses and outerwear, designed to sit alongside the footwear. Accessories cover bags, belts, and socks and tights. Men have their own collection too.
Quality and packaging
The label leans on traditional making methods and good materials, aiming for pieces that stay in the wardrobe for years. Packaging is biodegradable, which fits a pitch of buying fewer, better things.
Before you order
Delivery comes in standard and express options, both in the UK and abroad. Costs and timings are worked out at checkout from your address and the speed you pick. Returns must be unworn, in original condition and in their packaging. The window is short, typically somewhere between 14 and 28 days from receipt, so read the full policy before ordering several sizes. Payment methods include Klarna, PayPal, Amazon Pay and Google Pay as well as Visa and Mastercard.
Sustainability at Penelope Chilvers
Penelope Chilvers is committed to quality and sustainability, with packaging made from biodegradable materials. The brand focuses on creating durable, long-lasting products to reduce fashion waste.
Penelope Chilvers quick facts
| Delivery | Penelope Chilvers offers standard and express delivery options within the UK and internationally. Specific delivery times and costs are calculated at checkout based on your location and chosen service. Details can be found in the delivery information section of their website. |
|---|---|
| Returns | Penelope Chilvers accepts returns of unworn items in their original condition and packaging within a specified period, typically 14-28 days from receipt. Customers are advised to check the full returns policy on their website for detailed instructions and any exclusions. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Amazon Pay, Google Pay, Klarna |
| Loyalty scheme | Newsletter Subscription Benefits |
| Founded | 1967 |
| Headquarters | Detmold, Germany |
| Parent company | Wortmann Schuh-Holding KG |
| Stores | Over 2,500 |
Penelope Chilvers contact
- Website
- penelopechilvers.com
- Phone
- +44 2033072532
- Hours
- Monday to Friday, 8 AM to 7 PM
Penelope Chilvers FAQs
Does Penelope Chilvers make anything for men?
Yes. Alongside the larger women's range, the site has a men's collection, so it is not only a womenswear shop.
Can I return Penelope Chilvers boots I have worn outside?
No. Returns must be unworn and in their original condition and packaging. Try boots indoors first, and check the returns period on the site.
Does Penelope Chilvers deliver abroad?
Yes. Standard and express delivery are offered within the UK and internationally, with the price calculated at checkout from your location.
Can I use Klarna at Penelope Chilvers?
Yes. Klarna sits alongside Google Pay, Amazon Pay, PayPal, Visa and Mastercard as accepted ways to pay.