British Airways
British Airways is the UK's flag carrier, flying from its main hub at London Heathrow to destinations on six continents. On ba.com you can book flights in four cabins, from economy to first. British Airways Holidays packages them with hotels and car hire. The airline also helped found the Oneworld alliance. It suits leisure and business travellers who want a full-service airline.
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More ways to save at British Airways
- Student discountBritish Airways offers student discounts on selected routes through various promotions and partnerships, which may include reduced fares, flexible booking policies, and extra baggage allowances. British Airways Holidays provides a £25 gift card on package holidays with a minimum spend of £500 per booking via Student Beans. They also partner with student travel platforms like StudentUniverse.
- NHS discountBritish Airways offers NHS discounts on select flights. These can be accessed by contacting British Airways directly or through dedicated providers such as Health Service Discounts and World Flight Vibes.
- Military discountBritish Airways provides a 10% discount on flights (excluding First Class) for members of the Defence Discount Service. This offer is available to serving armed forces, reservists, spouses/partners of serving personnel, veterans, MoD civil servants, war widowers, and cadet forces.
- Join Executive ClubEarn and spend Avios points on flights, upgrades, hotels and more. Tiered membership with Bronze, Silver and Gold benefits.
- Gift cardsAvailable if you're buying for someone else.
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About British Airways
Cabins and baggage
The cabins run from economy and premium economy up to Club World, the business class cabin, and first class at the top. What you get, from seats to meals, varies with the cabin and the length of the flight. Hand luggage allowances also depend on cabin and ticket type. In most cases you can take one cabin bag along with a smaller personal item.
Holidays and Avios
British Airways Holidays puts flights, selected hotels and car hire into one booking, covering city breaks and beach trips. The Executive Club is free to join. Members build up Avios on British Airways flights and through partners including other airlines, hotels and retailers. Avios then go towards flights, upgrades and more. Student Beans runs a student scheme for British Airways Holidays, and the airline also works with StudentUniverse.
Booking, changes and payment
E-tickets arrive by email straight after booking. Whether you can change or refund a ticket depends on the fare: flexible tickets can be changed without a fee, while basic fares may carry charges. Payment is by Visa, Mastercard, American Express, PayPal or Avios. Travel insurance is available through BA's partners, and gift cards are sold too. On sustainability, the BA2050 programme invests in sustainable aviation fuel and carbon offset schemes.
Sustainability at British Airways
BA2050 sustainability programme targeting net zero carbon emissions by 2050. Investing in sustainable aviation fuel and carbon offset schemes.
British Airways quick facts
| Delivery | E-tickets delivered instantly via email. Physical tickets available for certain bookings. |
|---|---|
| Returns | Refund policies vary by ticket type. Flexible tickets can be changed or refunded. Non-refundable tickets may be subject to fees. |
| Payment methods | Visa, Mastercard, American Express, PayPal, Avios Points |
| Gift cards | Yes |
| Loyalty scheme | Executive Club |
| Founded | 1973 |
| Headquarters | Harmondsworth, London |
| Parent company | International Airlines Group (IAG) |
| Stores | Multiple airport hubs and global offices |
British Airways contact
- Website
- ba.com
- Phone
- 0344 493 0787
- dpo@ba.com
- Hours
- 24/7 phone support available
British Airways FAQs
Can I pay for a BA flight with Avios?
Yes. Avios are accepted alongside Visa, Mastercard, American Express and PayPal. You collect them through the free Executive Club, on flights and with partners.
Will I get a paper ticket?
Usually not. E-tickets are emailed to you as soon as you book, and physical tickets are only issued for certain bookings.
Can I get a refund if my plans change?
It depends on your fare. Flexible tickets can be changed or refunded, while non-refundable tickets may involve fees, so check the fare rules before paying.
Does British Airways sell holiday packages?
Yes. British Airways Holidays bundles flights with a choice of hotels and car hire, so the whole trip sits in a single booking.
What is BA doing on sustainability?
Its BA2050 programme targets net zero carbon emissions by 2050. The airline is investing in sustainable aviation fuel and carbon offset schemes.
