Booking
Booking.com is an online travel platform for reserving places to stay, flights, car hire, attractions and airport taxis. Founded in 1996 and based in Amsterdam, it belongs to Booking Holdings Inc. and has UK offices in Edinburgh, Bristol, Manchester and London. Accommodation is the heart of it, from hostels and guesthouses to apartments and large hotels. Reservations are made on the website or in the app.
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More ways to save at Booking
- NHS discountBooking.com offers NHS staff in the UK up to 15% off UK and overseas hotel bookings, plus an extra 4% cashback. Eligibility is verified through an NHS ID.
- Military discountBooking.com offers exclusive bonuses and rates on select cruise lines for active, reserve, and retired military members in the U.S. and Canada. Military ID may be required for verification.
- Join GeniusBooking.com's free Genius loyalty programme has three levels, offering increasing discounts (10-20% on stays, 10-15% on rental cars), free breakfasts, room upgrades, and priority support for frequent travellers.
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About Booking
Finding a place to stay
Search by destination and dates, then narrow results with filters for price, review score and amenities. Each listing has photos, a description and reviews from past guests. You can also filter for properties recognised for sustainable practices. The choice runs from budget hostels and bed and breakfasts to holiday rentals and five-star hotels.
More than hotels
Flights can be reserved to destinations worldwide. Car hire covers getting around once you land, and airport taxis handle transfers. Attractions and experiences round out a trip.
Paying, changing and cancelling
Payment options include Visa, Mastercard, American Express, PayPal and Apple Pay. Confirmations arrive electronically straight after booking, as there is nothing physical to deliver. Cancellation terms depend on the property, airline or car hire firm and the rate you pick. Many allow free cancellation until a set point, so read the terms before you confirm. Changes are handled in your account, and support runs 24/7 by phone and live chat. The free Genius programme gives frequent travellers extra perks over three levels, such as free breakfasts and room upgrades on selected stays. UK-based NHS workers are also eligible for reduced hotel rates.
Sustainability at Booking
Booking.com highlights properties that feature design, sustainability, and comfort, allowing users to browse and filter results for accommodations with eco-friendly practices and sustainable credentials.
Shop Booking by category
Booking quick facts
| Delivery | Booking.com provides digital booking services for travel accommodations, flights, car rentals, and attractions. All confirmations and tickets are sent electronically, typically via email, immediately after a successful booking. There is no physical delivery of goods. |
|---|---|
| Returns | Booking.com's 'returns' policy refers to the cancellation or modification of bookings. Policies vary by property, airline, or car rental provider, with many offering free cancellation up to a certain point. Specific terms are clearly stated during the booking process and in your confirmation. Manage your bookings directly through your Booking.com account or contact customer service for assistance. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay |
| Loyalty scheme | Genius |
| Founded | 1996 |
| Headquarters | Amsterdam, Netherlands |
| Parent company | Booking Holdings Inc. |
| Stores | Over 190 support offices globally |
Booking contact
- Website
- booking.com
- Phone
- +44 20 3320 2609
- Hours
- 24/7
Booking FAQs
Can I cancel a Booking.com reservation for free?
Often, yes, but it depends on the property or provider and the rate you choose. Many offer free cancellation up to a deadline shown during checkout and in your confirmation.
Is there an email address for customer service?
No. Booking.com does not offer support by email. Its team is available around the clock by phone and through live chat instead.
What do I get from Genius membership?
Genius is free to join and has three levels. Higher levels unlock bigger savings on selected stays and car hire, plus perks like free breakfasts, room upgrades and priority support.
How will I receive tickets and confirmations?
Everything is sent electronically, usually by email, as soon as a reservation goes through. Nothing is posted, since the service is entirely digital.
Which payment methods can I use?
Booking.com accepts Visa, Mastercard and American Express, plus PayPal and Apple Pay. Gift cards are not available.
