AirHelp
AirHelp pursues compensation for air passengers whose flights were badly delayed, cancelled at short notice or caused a missed connection. Founded in 2013 and headquartered in Berlin, it runs a UK site for British travellers. Claims are filed online, and nothing is charged unless the claim succeeds. Payouts can reach £520 per passenger, depending on the flight and the rules that apply.
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More ways to save at AirHelp
- Student discount10% off AirHelp+ via ESNcard.
- Join AirHelp+The AirHelp+ membership programme offers benefits such as receiving 100% of the compensation for eligible flight disruptions, lounge access for delays, and flight/luggage insurance. Additionally, the 'Refer AirHelp' program allows users to earn a €20 reward for each friend who successfully claims compensation using their referral link.
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About AirHelp
When a claim may succeed
AirHelp looks at three main situations. One is a delay longer than three hours. Another is a cancellation made with under 14 days' notice. The third is a missed connection that leaves you more than three hours behind schedule at the end of the journey. Claims are assessed under EU261 and other passenger rights rules.
What happens after you submit
You enter the trip details online and AirHelp takes over the contact with the airline. If the airline refuses, it can take the case further, including legal action. Progress shows on a personal dashboard, with updates by email. LiveChat is open 24/7, and email support is also available. Compensation is paid into your account once recovered.
Fees and membership
No win, no fee: lose the case and you owe nothing. A successful claim carries a fee, so check the current rate before you start. AirHelp+ is a membership tier that keeps the full payout and adds lounge access during delays, plus flight and luggage cover. Students with an ESNcard can get a discount on it.
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AirHelp quick facts
| Delivery | <p>Digital service - submit claims online. Compensation paid directly to your account.</p> |
|---|---|
| Returns | As a service for flight compensation, AirHelp operates on a 'no win, no fee' basis. This means you only pay a fee if they successfully secure your compensation. There are no 'returns' in the traditional sense, but if a case is lost, no service fee is charged. |
| Payment methods | Visa, Mastercard, PayPal |
| Loyalty scheme | AirHelp+ |
| Founded | 2013 |
| Headquarters | Global (UK site) |
| Stores | Online service |
AirHelp FAQs
Which disruptions does AirHelp cover?
Delays of over three hours, cancellations made with under 14 days' notice, and missed connections that make you over three hours late.
What happens if my claim fails?
You pay nothing. AirHelp works on a no win, no fee basis, so its fee only applies once compensation has been secured.
How can I follow my claim's progress?
Each claim has an online dashboard, and AirHelp sends updates by email. LiveChat support runs around the clock if you have questions.
Is there a student discount?
Students holding an ESNcard can get a discount on AirHelp+, the membership that adds lounge access during delays and flight and luggage cover.
