Vision Direct
Vision Direct has sold contact lenses online since 1998, after moving away from a bricks-and-mortar model early on. It stocks daily, two-weekly and monthly lenses from the major brands, along with solutions and eye care extras. Orders placed by 10pm go out for next-day delivery. It suits regular lens wearers who would rather reorder online than in a shop.
About Vision Direct
Lenses and eye care
Daily disposables, two-weekly and monthly lenses cover most wearing habits. Toric lenses for astigmatism and multifocal designs are stocked for specific prescriptions. Contact lens solutions and other eye care products come from leading manufacturers. The company says all lenses are genuine and sourced directly from the makers. Vision Direct is part of the Essilor group.
Ordering and delivery
The first order needs a valid prescription. After that, reorders don't require it to be sent again. Orders placed before 10pm are dispatched the same day for next-day arrival. Free standard delivery takes two to three days once a minimum spend is reached. Unopened products can be returned within 30 days, and a 365-day guarantee also applies. Vision Direct also operates a price match.
Support and discounts
Customer service is open 8am to 9pm on weekdays and 8am to 6pm at weekends, by phone on 020 7768 5000 or by email. Students can claim a discount through Student Beans, UNiDAYS, SheerID or ID.me. NHS staff can use Blue Light Card, and there is a military discount too. Payment can be made by Visa, Mastercard, American Express, PayPal or Direct Debit.
Vision Direct quick facts
| Free delivery | On orders over £49 |
|---|---|
| Delivery | Free delivery on orders over £49. Next day delivery on orders placed by 10pm. No prescription required for repeat orders. |
| Returns | Returns accepted within 30 days for unopened products |
| International shipping | Yes |
| Price match | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Direct Debit |
| Loyalty scheme | Direct Rewards |
| Founded | 1998 |
| Headquarters | York, UK |
| Parent company | Essilor |
| Stores | 0 |
Vision Direct contact
- Website
- visiondirect.co.uk
- Phone
- 020 7768 5000
- Hours
- 24 hours a day, 7 days a week
Shop Vision Direct by category
Where Vision Direct sits on Shopperazzi, with the other shops in each.
Follow Vision Direct
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Vision Direct FAQs
Can I return contact lenses to Vision Direct?
Yes, unopened products can be sent back within 30 days. The company also backs its products with a 365-day guarantee.
What are the customer service hours?
The team answers calls and emails from 8am to 9pm on weekdays and from 8am to 6pm on Saturdays and Sundays.
Does Vision Direct deliver outside the UK?
Yes. International shipping is available, while UK orders placed by 10pm can arrive the next day.
