Utility Warehouse
Utility Warehouse supplies UK households with energy, broadband, mobile, landline and insurance, all billed together each month. It is part of Telecom Plus plc and is based in north London. Instead of high-street shops, it works through a network of more than 70,000 local Partners who sign customers up and give advice. Bills are paid by Direct Debit.
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More ways to save at Utility Warehouse
- Student discountUtility Warehouse offers student discounts through popular providers such as TOTUM and Student Beans, helping students save on their essential home services.
- NHS discountUtility Warehouse provides an 'NHS Exclusive Offer' facilitated by its independent distributors, known as 'Utility Warehouse - The Discount Club'. This benefit is designed to support healthcare workers.
- Military discountUtility Warehouse has partnered with 'Support Our Military Veterans' to assist veterans in reducing their household bills. This collaboration also contributes funding to the charity.
- Join UW Cashback Card & Free Energy ClubThe UW Cashback Card allows customers to earn cashback on everyday spending, automatically deducted from their monthly bill. New customers can also receive welcome credit. The Free Energy Club enables eligible customers to earn credit towards their utility bills by referring new customers.
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About Utility Warehouse
How the bundle works
Customers choose which services to combine, from gas and electricity to broadband, mobile, landline and insurance. Everything then lands on a single monthly bill. Bundling means one account to manage instead of several separate suppliers. Utility Warehouse handles the switch from your current providers, and joining can be done on its website or with a Partner's help. Services start remotely or at an installation appointment, so there is nothing to deliver.
Extras for members
The UW Cashback Card earns cashback when you spend at participating retailers, and that money comes off your monthly bill. Through the Free Energy Club, customers who refer new members can cut their energy bill, potentially to zero. Students can access a discount through TOTUM or Student Beans, and there are offers for NHS workers and veterans.
Before you sign up
Each service has its own cooling-off period and terms, so read the agreement for each one. It is worth getting a quote and comparing it with your current bills before switching. There are no shops to visit, but Partners can talk you through the options. Support is available by phone and email, with longer hours for technical and prepayment help.
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Utility Warehouse quick facts
| Delivery | As a service provider, Utility Warehouse does not offer traditional product delivery. Services are activated remotely or through installation appointments, with specific details provided upon sign-up. |
|---|---|
| Returns | Customers can typically cancel services within a cooling-off period, subject to specific terms and conditions for each service (e.g., energy, broadband, mobile, insurance). Full details are available in individual service agreements and on their website. |
| Payment methods | Direct Debit |
| Loyalty scheme | UW Cashback Card & Free Energy Club |
| Founded | 1996 |
| Headquarters | London, United Kingdom |
| Parent company | Telecom Plus plc |
| Stores | None (operates via Partners) |
Utility Warehouse contact
- Website
- uw.co.uk
- Phone
- 0333 777 0777
- Hours
- Monday-Friday 8am-8pm, Saturday 9am-5pm
Utility Warehouse FAQs
How do I pay Utility Warehouse?
Bills are paid monthly by Direct Debit. All the services you take, from energy to mobile, are combined into one payment.
Does Utility Warehouse have shops?
No. It has no high-street stores. Instead, it works through more than 70,000 local Partners, plus online sign-up and phone and email support.
Can I cancel after signing up to Utility Warehouse?
Each service comes with a cooling-off period, during which you can cancel under that service's terms. The details differ for energy, broadband, mobile and insurance.
What is the UW Cashback Card?
It is a card that earns cashback when you spend at participating retailers. The cashback is then deducted automatically from your monthly Utility Warehouse bill.
