The Independent Pharmacy
The Independent Pharmacy is an online pharmacy and doctor service based in Bristol. Pharmacists Andy Boysan and Scott McDougall founded it in 2013. It is regulated by the General Pharmaceutical Council and the Care Quality Commission, and it is NHS approved. More than 1,300 medicines are available, covering over 90 conditions, with orders sent in plain packaging.
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More ways to save at The Independent Pharmacy
- Student discountStudents can receive discounts, including up to 78% off treatments via Student Beans.
- NHS discountNHS and healthcare workers are eligible for a 10% discount on all treatments through Health Service Discounts.
- Free delivery over £40Top your basket up past £40 and delivery costs nothing.
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About The Independent Pharmacy
Conditions covered
Treatments are grouped by area. Women's health includes menopause, contraception and bacterial vaginosis. For men, there are treatments for hair loss, premature ejaculation and erectile dysfunction. Ongoing conditions such as migraine, IBS and weight management are covered too. Skin treatments cover acne, rosacea and eczema. Both prescription and over-the-counter medicines are stocked.
How ordering works
Pick a treatment and complete a free online consultation. A UK-registered clinician reviews it before anything is dispatched. Orders travel in plain, secure packaging, and next day delivery is available. Tracked delivery starts at £2.99. NHS prescriptions always ship free, and private orders over £40 do too. Free clinical advice is available Monday to Friday, 9am to 5pm.
Returns and cancellations
By law, medicines cannot be returned once dispatched. You can cancel a medication order up to the point the dispatch email is sent. Non-medicinal products are different: tell the pharmacy within 14 days of receipt, then return them unopened within 21 days of authorisation. You pay the return postage. Payment is by Visa, Mastercard or PayPal, and students and NHS workers can access discounts.
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The Independent Pharmacy quick facts
| Free delivery | On orders over £40 |
|---|---|
| Delivery | <p>Discreet packaging with next day delivery available. All medicines delivered directly to your door.</p> |
| Returns | Non-medicinal products can be returned within 21 days of authorisation (after notifying them within 14 days of receipt), provided they are unopened and in original packaging. Customers are responsible for return postage. By law, medicines cannot be returned once dispatched, but orders for medication can be cancelled before the dispatch notification email is sent. |
| Payment methods | Visa, Mastercard, PayPal |
| Founded | 2013 |
| Headquarters | Bristol, UK |
| Parent company | ABSM Healthcare Ltd. |
| Stores | Online only |
The Independent Pharmacy contact
- Website
- theindependentpharmacy.co.uk
- Phone
- 0333 220 0519
- Hours
- Monday - Friday from 08:30 - 17:00 (excluding bank holidays)
The Independent Pharmacy FAQs
Can I return medicine I no longer need?
No. The law prevents medicines being returned once they have been dispatched. You can still cancel an order before the dispatch email arrives.
Is delivery free at The Independent Pharmacy?
NHS prescriptions are always delivered free, and so are private orders over £40. Otherwise, tracked delivery starts at £2.99.
Who reviews my consultation?
A qualified, UK-based clinician, either a doctor or a pharmacist, checks your answers before any medication is approved and sent out.
Will anyone know what is in my parcel?
Orders are sent in plain, secure packaging to keep your treatment private. Next day delivery is available if you need it quickly.
