Secretlab
Secretlab designs ergonomic gaming chairs and desks, and UK buyers order them direct from its own online store. The Singapore company was founded in 2014, and its chairs suit long gaming sessions as much as full working days. Delivery is free on every UK order, but return postage is paid by the customer and exchanges are not offered.
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About Secretlab
Choosing a chair
The TITAN Evo is the flagship, sold in three sizes by height: Small for 150-169cm, Regular for 170-189cm and XL for 181-205cm. The TITAN Evo Lite is offered in Regular and XL sizes only. The Secretlab Classics line has been used at major esports tournaments. Settle on the right size first, because swapping later means a return and a fresh order.
Desks and add-ons
The MAGNUS desk is built to pair with the chairs and has cable management designed in. Add-ons include SKINS covers, interchangeable armrest tops and magnetic lumbar pillows. Replacement parts are sold as well, which helps a chair last for years rather than being thrown away.
Delivery, returns and warranty
- UK delivery is free and usually takes 1-3 working days.
- Paid on-site assembly is available in some UK areas.
- Returns start with an online support form quoting your order number. You cover the return shipping, and refunds are processed within 14 business days.
- Chair warranties can be extended to as long as five years.
- Visa, Mastercard, American Express, PayPal and Klarna are accepted.
- Students, NHS workers and military personnel can get a discount.
Sustainability at Secretlab
Secretlab designs products for durability and longevity, reducing waste through quality construction. Replacement parts available to extend product life.
Secretlab quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Free UK delivery on all orders. Delivery typically takes 1-3 working days. Chairs delivered to your door with easy assembly. |
| Returns | Returns accepted within specified period. Complete online support form with order number and product details. Customer pays return shipping costs. Refund processed within 14 business days. Exchanges not available. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Klarna |
| Loyalty scheme | Secretlab Referral Program |
| Founded | 2014 |
| Headquarters | Singapore |
| Parent company | Heliconia Capital Management |
| Stores | 0 |
Secretlab contact
- Website
- secretlab.co.uk
- support@secretlab.co
- Hours
- 24/7 online support
Secretlab FAQs
How long does a Secretlab chair take to arrive?
Most UK orders arrive within 1-3 working days. Delivery is free, and Standard, Priority and Express services are listed for different parts of the country.
Who pays for returns?
The customer covers return shipping. Start the process with the online support form and your order number; refunds are processed within 14 business days.
Is assembly included?
Chairs arrive at your door ready for straightforward home assembly. In selected UK locations, Secretlab also offers an on-site assembly service for an extra fee.
Does Secretlab take Klarna?
Yes. Klarna sits alongside Visa, Mastercard, American Express and PayPal at checkout, so the cost of a chair or desk can be spread.
