RugsDirect
RugsDirect is an Oxfordshire-based online rug retailer, trading on the web since 1998 as Rugs Direct Online Limited. It covers most rooms, with hallway runners, kitchen and bedroom rugs, and shaggy pile for the lounge. Delivery to the UK mainland is free on every order, which helps when buying something this bulky without seeing it first.
12on sale266productsUpdated 21st October 2026
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About RugsDirect
Styles and materials
The collection runs from traditional patterns to bold modern designs, plus shaggy and flatweave rugs. Materials include wool, synthetic fibres and natural blends. The shop pitches synthetics as the hard-wearing choice and wool as the softer, more luxurious one. Colours, patterns and sizes vary widely, and the site's filters help narrow the choice.
Who it suits
RugsDirect suits shoppers furnishing a room who would rather browse online than visit a showroom. It is an online-only business, so there are no stores to visit. Hallway runners and kitchen rugs sit alongside larger pieces for living rooms and bedrooms. Product pages carry detailed descriptions and high-resolution photos, which help when judging texture and colour from a screen.
Ordering and returns
Payment options include Visa, Mastercard, PayPal and Klarna, with finance also offered. A full refund is available on rugs returned within 30 days, as long as they are unused and still in the original packaging. Customer service answers queries Monday to Friday, 9am to 5pm. There is no loyalty scheme.
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RugsDirect quick facts
| Delivery | Free UK delivery on all orders |
|---|---|
| Returns | 30-day returns |
| Payment methods | Visa, Mastercard, PayPal, Klarna, Finance options |
| Founded | 1998 |
| Headquarters | United Kingdom |
| Parent company | Rugs Direct Online Limited |
| Stores | Online only |
RugsDirect contact
- Website
- rugsdirect.co.uk
- Phone
- 0345 557 4404
- Hours
- Monday-Friday 9am-5pm
RugsDirect FAQs
Does RugsDirect charge for delivery?
No. Delivery is free on every order sent to an address on the UK mainland.
Is there a way to spread the cost?
Finance options are offered, and Klarna is accepted at checkout alongside Visa, Mastercard and PayPal.
Does RugsDirect have a showroom?
No. It trades online only, so choosing comes down to the product photos, descriptions and size details on each listing.
When can I reach customer service?
The customer service team handles questions on weekdays, Monday to Friday, between 9am and 5pm.
