Rakuten Travel Experiences
Rakuten Travel Experiences is a booking site from the Rakuten Group for tours, activities, attractions and restaurant tables. Japan is its strongest area, from Tokyo city tours to trips in Hokkaido, but listings in other countries keep growing. It suits travellers who like to plan their days out before they land rather than sort things on arrival.
Our pick at Rakuten Travel Experiences
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Rakuten Travel Experiences offers2
More ways to save at Rakuten Travel Experiences
- Join Rakuten PointsEarn valuable Rakuten Points on eligible bookings made through Rakuten Travel Experiences. These points can be accumulated and redeemed for discounts on future purchases across the wider Rakuten network, including other Rakuten services and partner merchants, providing a rewarding incentive for loyal customers.
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About Rakuten Travel Experiences
Things to book
Activities range widely. Cultural options include tea ceremonies and samurai training, while walking tours cover history and local neighbourhoods. Outdoor adventures, theme park tickets and scenic cruises suit families and thrill seekers. Food lovers can choose cooking classes, food tours and tasting sessions. Restaurant reservations range from local diners to Michelin-starred tables.
How booking works
Pick a destination and activity, choose a date and time, enter your details and pay. Confirmation and an e-ticket arrive by email, often straight away. Each listing includes a description, reviews and the price. Many bookings also earn Rakuten Points, which can be spent elsewhere in the Rakuten network. Cards from Visa, Mastercard and American Express are taken, as is PayPal.
Cancellations
Nothing physical is sold, so there are no returns. Instead, every experience has its own cancellation terms, shown on the product page before you book. Refunds and changes depend on how close to the date you cancel. Read the terms for each activity, especially when booking several for one trip.
Rakuten Travel Experiences quick facts
| Returns | As Rakuten Travel Experiences offers bookings for tours, activities, and reservations rather than physical products, returns are not applicable. Cancellation policies are specific to each individual experience and are clearly outlined on the product page before booking. Customers should review these terms carefully, as they may vary regarding eligibility for refunds or changes based on the timing of the cancellation relative to the experience date. |
|---|---|
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | Rakuten Points |
| Parent company | Rakuten |
Rakuten Travel Experiences contact
Rakuten Travel Experiences FAQs
Is it only for trips to Japan?
No. Japan is the main focus, with a large choice of tours and activities, but the platform is adding experiences in other popular destinations worldwide.
Can I get a refund if my plans change?
It depends on the experience. Each listing sets its own cancellation policy, and refund eligibility usually depends on how far ahead you cancel.
How will I receive my ticket?
Bookings are confirmed by email with an e-ticket, often instantly. Nothing is posted, so keep the email handy on the day.
Which cards are accepted?
Payment can be made by Visa, Mastercard, American Express or PayPal. Gift cards are not offered on the platform.