Neutrient

The product line

Everyday staples include the Multi+ multivitamin, D3 + K2, Zinc + C and a vitamin C powder called Total C. Magnesium comes as a 5-in-1 formula, and Curcumin+ sits on its own. For the gym crowd there are creatine and collagen, both in the Advanced line. Gut products are Neu Biotic, a probiotic, and Butterfat Keto, which blends MCT powder with synbiotics.

The shop sorts things by goal: recovery, performance, gut, brain and immunity. Recipes and blog guides sit alongside, one of them on vitamin D through the winter. Products can be bought on a subscription too, and it can be cancelled as late as 3 working days ahead of its next dispatch.

Getting an order

A weekday order in by 2pm GMT usually ships that same working day. Later orders, and those made at weekends or on public holidays, leave the next working day. Most parcels take 5 to 7 working days, and eligible UK mainland addresses can pick Next Day Delivery at checkout. Mainland Europe also ships free, apart from Poland, Romania and Slovenia, though any import duty or local tax is the customer's to pay.

Sending things back

Unopened products with the tamper seal intact can come back within 30 days of delivery, in their original packaging. Customer service has to approve the return first, and postage is the buyer's cost. Opened supplements, cosmetics or personal care products only go back if past their date, faulty, damaged or not what was ordered. In that case a prepaid label or collection is arranged. Approved refunds can take as long as 10 business days.