Mr And Mrs Smith
Mr & Mrs Smith is a booking site for boutique and luxury hotels, with villas in the mix too. Its team visits and vets each property before listing it, so the selection is deliberately choosy. Booking direct adds a welcome gift called a Smith Extra. It suits couples planning a special trip, though families and dog owners get their own collections.
About Mr And Mrs Smith
How the collection works
The site only lists hotels its team has judged genuinely special, which makes browsing quicker than on a mass-market booking site. Themed collections help narrow things down:
- spa hotels and properties with private pools
- dog-friendly and family stays
- ski hotels and winter sun escapes
- accessible hotels and breaks within the UK
Some hotels also run sustainability projects, which helps if you want a greener stay.
Membership and extras
Signing in to the site gives you BlackSmith membership benefits; no physical card is needed. Higher SilverSmith and GoldSmith tiers add more. Members earn loyalty money on every stay, which works like cash back on future bookings. The Smith Extra varies by hotel, from a spa treatment to champagne or museum tickets.
Before you book
Nothing is posted out: confirmations and travel documents arrive by email. Cancellation rules differ by hotel and rate, so read them at the booking stage. Cards from Visa, Mastercard and American Express work, as does PayPal. Gift cards make an easy present for someone planning a getaway.
Sustainability at Mr And Mrs Smith
Offers hotels with sustainability initiatives, allowing guests to choose eco-conscious accommodations.
Mr And Mrs Smith quick facts
| Delivery | As a hotel booking platform, Mr & Mrs Smith does not offer traditional product delivery. All booking confirmations and travel documents are sent digitally via email. |
|---|---|
| Returns | Mr & Mrs Smith facilitates hotel bookings; therefore, traditional returns policies do not apply. Cancellation and refund policies are specific to each hotel and booking, and are clearly outlined during the reservation process and in your booking confirmation. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Smith Rewards Program |
| Founded | 2023 |
| Headquarters | Northampton, United Kingdom |
| Parent company | Smith Global Ltd |
| Stores | 0 |
Mr And Mrs Smith contact
- Website
- mrandmrssmith.com
- Phone
- 0800 808 5710
- Hours
- Email support aims to respond within 24-48 hours. A UK phone line is also available for support.
Follow Mr And Mrs Smith
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Mr And Mrs Smith FAQs
Is Mr & Mrs Smith a hotel chain?
No. It is a booking platform that picks boutique and luxury hotels and villas around the world. Its team vets each one before listing it.
Can I find hotels that accept dogs?
Yes. There is a dedicated dog-friendly collection, so start your search there. Check the chosen hotel's details for its own pet rules before you book.
What is loyalty money?
Members earn loyalty money on each booking. It acts like cash back that can be put towards a future stay booked through Mr & Mrs Smith.
Will I get a refund if I cancel?
That depends on the hotel and the rate you choose. The cancellation terms appear during booking and again in your confirmation email.