Made
Made.com offers stylish and unique homeware and design furniture, making quality and affordable pieces accessible for every home.
About Made
Founded in 2010 with a vision to democratise design, Made.com quickly established itself as a leading online retailer for stylish and unique furniture and homeware in the Kingdom. Headquartered in London, the brand challenged traditional retail models by connecting customers directly with designers, cutting out middlemen and making high-quality design more affordable. Following its acquisition by Next plc in 2022, Made.com continues its legacy, now benefiting from Next's extensive retail expertise and infrastructure, including new partnerships for in-store concessions.
The brand's core mission remains unchanged: to provide genuinely unique, affordable design. This commitment is evident in every piece, from its inception by talented in-house and independent designers to its careful craftsmanship. Made.com believes that everyone deserves to create a home they love, filled with pieces that reflect their personality and stand the test of time.
Discover the Made.com Collection
The Made.com collection spans a comprehensive array of categories, ensuring you can furnish and accessorise your entire home with distinctive style. Explore their renowned selection of design sofas, available in various styles, fabrics, and configurations to suit any living space. Beyond seating, shoppers can find elegant dining tables and chairs, comfortable beds and bedroom furniture, and functional yet beautiful storage solutions.
Lighting plays a crucial role in setting the mood, and Made.com offers a diverse range of lighting fixtures, from statement pendant lights to practical floor lamps. Complement your furniture with their extensive homeware range, including soft furnishings, home décor accents, and kitchen and dining essentials. Each product is curated to offer both aesthetic appeal and practical functionality, helping you create a cohesive and inviting interior.
Why Choose Made.com?
Choosing Made.com means investing in quality, originality, and value. The brand prides itself on offering pieces that are not only stylish but also built to last, ensuring your investment brings joy for years to come. Their unique selling proposition lies in their ability to bring designer furniture and homeware to a broader audience without the premium price tag typically associated with such quality and design.
Seamless Shopping Experience
Made.com, now powered by Next, offers a streamlined online shopping journey. Customers can easily browse and buy furniture online, with dedicated customer service support available via phone and chat from 8 am to 9 pm Monday to Friday, and 8 am to 7 pm Saturday and Sunday. While a direct email address isn't public, inquiries are handled efficiently through their contact form by the Next Home Customer Service team. Shoppers can also take advantage of a 10% student discount through Student Beans, and often find introductory offers for new account registrations, making it even easier to update their homes with beautiful, affordable design.
Sustainability at Made
Made.com is committed to fostering a strong community built on respect and fairness, working with a wide network of partners. While specific environmental sustainability initiatives are not detailed in the provided content, their ethos suggests a responsible approach to business and design.
Made quick facts
| Delivery | Standard delivery from £19; prices vary by item size |
|---|---|
| Returns | 14-day returns; furniture returns subject to collection fee |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Klarna |
| Gift cards | Yes |
| Founded | 2010 |
| Headquarters | London, United Kingdom |
| Parent company | Next plc |
| Stores | Several dedicated showrooms and available in many |
Made contact
- Website
- made.com
- Phone
- 0344 257 1888
- Hours
- Lines are open from 8 am to 9 pm Monday to Friday and 8 am to 7 pm Saturday and Sunday.
Shop Made by category
Where Made sits on Shopperazzi, with the other shops in each.
Follow Made
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Made FAQs
How can I contact Made.com customer service?
You can reach Made.com customer service for online orders and general enquiries on 0333 777 8000. For furniture and upholstery enquiries, please call 0333 777 8999. You can also use the contact form on their website for email inquiries, which are handled by the Next Home Customer Service team.
What kind of products does Made.com offer?
Made.com specialises in stylish and unique homeware and design furniture. Their range includes sofas, tables, lighting, bedroom furniture, and various home accessories, all designed to combine quality with affordability.
What is Made.com's brand philosophy?
Made.com was founded in 2010 with the aim of making unique, affordable design accessible to everyone. They focus on creating quality pieces with personality, working with in-house and independent designers to offer distinctive furniture and homeware that is 'MADE to last' without breaking the bank.
Where are Made.com's products available?
Made.com has dedicated showrooms in locations such as Sheffield's Meadowhall and Redbrick. Additionally, their products are available in numerous Next stores across the UK, offering various ways to explore their collections.
