Mackintosh
Mackintosh is a British coat maker selling rubberised raincoats such as The Original Mac and The Humbie, plus wool and cashmere coats, trench coats, knitwear and umbrellas.
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About Mackintosh
Mackintosh is a British coat brand known for rubberised raincoats, selling online at mackintosh.com with UK prices in pounds. Its story begins with Charles Macintosh's waterproof cloth of 1823. Wikipedia dates the company to 1824 in Glasgow and records Tokyo-based Yagi Tsusho as its owner since 2007, and the Shopify store lists a London address.
What Mackintosh sells
- Rubberised raincoats, including The Original Mac for men and women and The Humbie
- Raintec coats, trench coats, wool coats, cashmere and leather pieces
- Clothing such as denim, trousers, shirts, knitwear, cardigans and T-shirts, plus capes for women
- Umbrellas and bags
- Collaborations with Lacoste, C.P. Company, Barrie, Junya Watanabe Man, BATONER and Victoria Beckham
The brand's About page says its signature rubberised coats are still put together by hand by skilled craftspeople, a method that goes back to the early 19th century. Wikipedia places the Mackintosh factory in Cumbernauld, near Glasgow.
Delivery and returns
UK delivery takes 1 to 2 days and is free on orders over £300; the shipping policy does not publish a charge for smaller orders. Mackintosh also ships worldwide, with free delivery above £300 or a set local-currency equivalent such as €350, and global parcels arrive with customs and duties already paid (DDP).
A return or exchange has to be requested within 30 days of receiving the item, through the online returns portal using the order number, and parcels sent without a request are refused. Items must be unworn, with tags and original packaging, plus proof of purchase. Once a request is approved, Mackintosh sends a return label, and a banner across the site advertises free returns and exchanges. Refunds reach the original payment method within 10 business days of approval. International orders cannot be exchanged, so overseas shoppers send the item back and reorder. EU customers also have a 14-day cooling-off period, and faulty or wrong items should be reported as soon as they arrive.
Mackintosh quick facts
| Free delivery | On orders over £300 |
|---|---|
| Delivery | UK delivery 1 to 2 days; free over £300 (the shipping policy does not state the charge below £300). Worldwide delivery free over £300 / €350 / $400 / ¥60,000, with customs and duties included (DDP). |
| Returns | Request a return or exchange within 30 days of receipt via the online returns portal; unrequested parcels are refused. Items must be unworn with tags, in original packaging, with proof of purchase. A return label is sent on approval; the site advertises free returns and exchanges. Refund within 10 business days of approval. No exchanges on international orders. Report faulty or wrong items on arrival to [email protected]. |
| International shipping | Yes |
| Founded | 1824 |
| Headquarters | London |
| Parent company | Yagi Tsusho |
Mackintosh contact
- Website
- mackintosh.com
- cs@mackintosh.com
Mackintosh FAQs
How much is Mackintosh delivery to the UK?
UK delivery is free on orders over £300 and takes 1 to 2 days, according to the Mackintosh shipping policy. The policy does not publish a separate charge for orders under £300.
What is the Mackintosh returns policy?
Mackintosh accepts return or exchange requests within 30 days of receipt, made through its returns portal. Items must be unworn, with tags attached and in original packaging. A return label is sent once the request is approved, and refunds are issued within 10 business days.
Does Mackintosh deliver outside the UK?
Yes. Mackintosh ships internationally, free on orders over £300 or a set equivalent such as €350, with customs and duties included (DDP). Exchanges are not available on international orders, so overseas customers return the item and place a new order instead.
Who owns Mackintosh?
Tokyo-based Yagi Tsusho has owned Mackintosh since 2007, according to Wikipedia. The company dates from 1824 in Glasgow and grew out of the waterproof rubberised cloth that Charles Macintosh created in 1823.
Are Mackintosh coats made by hand?
Yes, according to Mackintosh, its signature rubberised coats are made by hand by skilled craftspeople, using a technique that dates to the early 19th century. Wikipedia places the brand's factory in Cumbernauld, near Glasgow.
How do shoppers contact Mackintosh customer service?
Mackintosh customer service uses the email address [email protected]. The refund policy asks customers to write to that address if a refund has not arrived 15 business days after a return was approved.