LUOLAI Global
LUOLAI Global is the UK web shop for LUOLAI, a Chinese home textiles brand that dates its heritage to 1992. It specialises in silk bedding, especially duvets filled with mulberry silk, and prices everything in pounds. Orders are sent from overseas because there is no UK warehouse, so allow extra time for delivery.
71productsUpdated 13th October 2026
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About LUOLAI Global
Silk and cotton bedding
The silk-filled duvets are made in four versions: summer, winter, all-season and two-in-one. Each has a cotton shell filled with pure mulberry silk. The Art of Embroidery collection has embroidered duvets with names like Wisteria Elegance, Misty Jade and Dewy Lotus.
In silk there are also pillowcases, duvet covers and sheets. Cotton fans get bedding sets, plus fitted and flat sheets. The bedroom basics continue with goose down duvets and a choice of pillows: memory foam, silk-filled, or down and feather.
Getting it delivered
Shipping costs nothing, and the store pays import duties, so there is no charge at the door. Allow 1 to 3 business days for processing, followed by 6 to 10 business days in transit by tracked YunExpress post, which needs a signature.
Some addresses can't be reached. They include Northern Ireland, Jersey and Guernsey, the Isle of Man and Scilly, along with Highland and island postcodes beginning IV, KW or PA.
Returns and payment
Return requests go by email within 14 days, counted from the day after delivery. Items must not have been used or washed, and need their tags and original packaging. Return postage is the buyer's cost, with parcels going to an address in Hong Kong, unless the item arrived damaged, defective or wrong. The refund lands within 5 to 10 business days once the return is approved.
Payment options include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Union Pay.
LUOLAI Global quick facts
| Delivery | Free UK delivery on all orders; import duties covered by the store. Processing 1-3 business days, then 6-10 business days by tracked YunExpress from outside the UK (no UK warehouse); signature required. No delivery to Northern Ireland (BT), Channel Islands (GY, JE), Isle of Man (IM), Isles of Scilly (TR21-TR25) or Highlands and Islands postcodes (AB, FK, HS, IV, KA27-KA28, KW, PA, PH). |
|---|---|
| Returns | Request by email ([email protected]) within 14 days from the day after delivery. Items unused, unwashed, with tags and original packaging; personalised, used, washed or final-sale items excluded. Customer pays return postage to Chai Wan, Hong Kong unless damaged, defective or wrong. Refund to the original payment method 5-10 business days after approval. |
| Payment methods | American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, Visa |
LUOLAI Global contact
- Website
- uk.luolai.com
- Phone
- +852 6949 1817
- Hours
- Mon-Fri 11am-6pm HKT
LUOLAI Global FAQs
Will I pay customs charges on a LUOLAI Global order?
No. The store pays import duties on UK orders, and delivery itself is free, so nothing should be due when the parcel arrives.
How long does LUOLAI Global take to deliver?
Expect 1 to 3 business days of processing, then 6 to 10 business days in transit with tracked YunExpress. Someone needs to sign for the parcel.
Which postcodes are outside LUOLAI Global's delivery area?
Northern Ireland, the Channel Islands, Scilly and the Isle of Man are all excluded, as are Highlands and Islands areas including IV, KW and AB postcodes.
Can I return bedding I've washed?
No. Used, washed or personalised items can't be returned. Unused items qualify if the request is emailed within 14 days, counted from the day after delivery.