Le Puzz
Le Puzz is a Brooklyn puzzle maker whose jigsaws borrow the box art, humour and chunky feel of old puzzles made between the 1960s and the 1980s. Friends Alistair Matthews and Michael Hunter set it up in 2020 after collecting old puzzles themselves. UK visitors see prices in pounds, and orders cross the Atlantic with DHL.
About Le Puzz
The puzzles
Sizes start with 81-piece minis, such as a fruit series that includes Flat Plum, Flat Apple and Flat Lemon. The 500-piece jigsaws have extra-thick pieces, which Le Puzz hopes will let a completed puzzle be picked up whole. At 1,000 pieces the themes widen to food, animals and small everyday objects. Cuts are random, so piece shapes change across the board rather than repeating on a grid. Most artwork is drawn in-house, alongside collaborations such as 39 Animals with artist Donnie O'Donnell and Charmworld with Haricot Vert. Merchandise covers a deck of playing cards, bandanas, keyrings, stickers, clothing and a large bag for puzzles.
Paper and packaging
The paper is FSC-approved, and each puzzle is packed in a reusable, resealable bag. A share of profits, 1% a year from sales on its own site, goes to environmental causes.
Ordering to the UK
Orders take up to three business days to pack. DHL carries UK parcels, and the price depends on weight and destination, worked out at checkout. The person receiving the parcel pays any import duty or tax. Lost or stolen parcels aren't replaced. Returns need Le Puzz's approval and must happen within 14 days of delivery, with goods unused and in the packaging they arrived in. The buyer covers return postage, and refunds come as store credit or a swap. A 3% restocking fee applies to orders cancelled before dispatch.
Le Puzz quick facts
| Delivery | UK and other countries: DHL, rate calculated at checkout (no flat international rate); import duties and taxes paid by the recipient on delivery. Processing up to 3 business days. US: all 50 states including PO boxes; free on continental US orders over $100; West Coast up to 5-7 business days, Alaska and Hawaii 7-10 days. Lost or stolen parcels are not replaced. |
|---|---|
| Returns | Returns must be approved in advance and made within 14 days of receiving the order; items unused, in original packaging. Buyer pays return shipping; shipping costs are non-refundable. Accepted returns are settled by store credit or exchange. Cancellations before dispatch incur a 3% restocking fee. Report damaged items with photos to [email protected]. |
| International shipping | Yes |
| Founded | 2020 |
| Headquarters | Brooklyn, New York |
Le Puzz contact
- Website
- lepuzz.com
- hey@lepuzz.com
- Hours
- Monday to Friday, 9am to 6pm Eastern time
Follow Le Puzz
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- Gift ideas when you need them
Le Puzz FAQs
Will I pay import charges on a Le Puzz order?
Possibly. UK parcels travel with DHL, and any duty or tax charged on arrival is paid by the person receiving the order, on top of the delivery price shown at checkout.
How long does Le Puzz take to send an order?
Each order is packed in-house, and processing can take up to three business days before the parcel is dispatched.
What sizes of puzzle does Le Puzz make?
There are 81-piece minis, 500-piece puzzles with extra-thick pieces and 1,000-piece puzzles, all random-cut and mostly featuring artwork drawn in-house.
Can I get a refund from Le Puzz?
Not as cash. Once Le Puzz approves a return, it gives store credit or swaps the item for another. Goods must go back unused within 14 days, with the buyer paying postage.
How do I report a damaged puzzle?
Take photos of the damage and send them to [email protected]. The team answers emails on weekdays and asks for one to three business days to reply.