John Lewis
Fashion, beauty, furniture, electricals and nursery goods are all sold by John Lewis, a department store business founded in 1864. It is headquartered in London and owned by the John Lewis Partnership, and it sells online as well as in its shops. It suits shoppers who value long guarantees, a price-match promise and the option of collecting orders from a John Lewis or Waitrose branch.
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More ways to save at John Lewis
- NHS discountJohn Lewis offers NHS discounts. Health Service Discounts members can get a John Lewis discount. Blue Light Card members, which include NHS staff, can also save with discounted John Lewis Shopping Cards.
- Military discountJohn Lewis offers military discounts. Military personnel and veterans may receive unique discounts by providing military ID or proof of service. Blue Light Card members, which include armed forces, can also save with discounted John Lewis Shopping Cards.
- Join My John LewisFree membership offering personalised offers and rewards, early access to sales, 60-day returns (vs 35 days), free click & collect, exclusive member events, birthday reward, and ability to earn points for money-off vouchers.
- Free delivery over £50Top your basket up past £50 and delivery costs nothing.
- Click & CollectSkip delivery fees by collecting in store.
- Price matchJohn Lewis will match a lower price elsewhere.
- Gift cardsAvailable if you're buying for someone else.
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About John Lewis
Across the store
Fashion covers women, men and children, and beauty takes in skincare, make-up, fragrance and haircare. For the home there is furniture, lighting, homeware and garden kit. Electricals run from large kitchen appliances to smart home devices, TVs and personal care tools such as the Dyson Airwrap. Every electrical item carries a guarantee of at least two years as standard. Baby and nursery products, toys and gifts round things off.
Delivery, collection and returns
Standard delivery costs £3.50 and is free over £50. Next-day and named-day slots are available, and large items are carried to the room of choice with packaging taken away. Click and collect to John Lewis and Waitrose shops is free with no minimum spend. Most items can be returned within 35 days if unused and in original packaging. My John Lewis members get 60 days instead, with free postal returns.
Extras worth knowing
If another UK retailer sells an identical product for less within 7 days of purchase, John Lewis refunds the difference. The rival must have it in stock and sell it directly, not through a marketplace. My John Lewis is free to join and adds a birthday reward and member events. Klarna's Pay in 3 and Pay in 30 days are available, as are gift cards and Blue Light Card discounts. The Partnership aims to reach net zero across its operations by 2035.
Sustainability at John Lewis
John Lewis is committed to becoming net zero across its operations by 2035. The Partnership has pledged that all products will have a positive social and environmental impact by 2030. Initiatives include sustainable sourcing, reducing plastic packaging, and supporting circular economy through repair services.
John Lewis quick facts
| Free delivery | On orders over £50 |
|---|---|
| Delivery | Standard delivery from £3.50, free on orders over £50. Named day delivery available. Click & Collect is free to John Lewis and Waitrose stores. Large items delivered to room of choice with packaging removed. |
| Returns | 35-day returns policy on most items. Extended to 60 days for My John Lewis members. Items must be unused and in original packaging. Free returns in-store or via post for My John Lewis members. |
| Click & Collect | Yes |
| International shipping | Yes |
| Price match | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, John Lewis Gift Card, John Lewis Partnership Card |
| Gift cards | Yes |
| Loyalty scheme | My John Lewis |
| Founded | 1864 |
| Headquarters | Victoria, London |
| Parent company | John Lewis Partnership |
| Stores | 34 |
John Lewis contact
- Website
- johnlewis.com
- Phone
- 03456 049 049
- Hours
- Monday-Saturday: 8am-8pm, Sunday: 10am-6pm
John Lewis FAQs
Can John Lewis orders be collected from Waitrose?
Yes. Click and collect works with both John Lewis and Waitrose shops, costs nothing and has no minimum spend. That suits orders under the £50 free delivery threshold.
How long are John Lewis electricals guaranteed?
Every electrical product comes with a guarantee of at least two years as standard, from TVs to large kitchen appliances.
Does John Lewis deliver large furniture?
Yes. Large items are delivered to the room the customer chooses, and the packaging is removed. Named-day delivery makes it easier to plan around a big drop-off.
Which payment methods does John Lewis accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay are accepted, along with John Lewis gift cards and the John Lewis Partnership Card. Klarna is also offered.
