iHoverboard

iHoverboard is an online shop selling hoverboards, electric scooters, e-bikes and walking pads to UK customers in pounds sterling. The store's Shopify profile lists a business location in Shenzhen, Guangdong, China, but UK orders are dispatched from a warehouse in Oldbury in the West Midlands. Some models in the range, such as the iK1S kids' scooter and the JT31 walking pad, are sold under the iScooter name.

What iHoverboard sells

• Self-balancing hoverboards: the 6.5-inch H1 and H2 with Bluetooth speakers and LED lighting, and the 8.5-inch H8Max for rougher ground
• The K3 go-kart frame, which turns a hoverboard into a seated kart
• Adult e-scooters, from the entry-level i8 and i9 to off-road models such as the W8, W9Air, iX5S and 2000W iX7Pro
• Kids' e-scooters including the iK1S, iK3Pro, K6 and three-wheeled B2Pro
• E-bikes (EB1S, U4, EB3S and M50) and JT-series walking pads
• Helmets, locks, seats, bags, chargers and replacement batteries, brakes, displays and throttles for i8, i9 and iX-series scooters

According to iHoverboard's warranty terms, scooters and hoverboards carry a 1-year warranty and e-bikes 2 years, while batteries, motors and controllers are covered for 6 months. Tyres, brake pads and inner tubes count as consumables and are excluded. The site also reminds buyers that a privately owned e-scooter may currently be ridden only on private land with the landowner's permission.

Delivery and returns

Delivery is free on every UK order. iHoverboard's shipping policy says dispatch normally takes 1 to 2 working days, after which hoverboards, e-scooters and e-bikes reach UK addresses by DHL, DPD or Yodel in 1 to 3 working days; orders placed after 1pm on a Friday leave on Monday. Accessories travel separately and take 3 to 10 working days. Anything out of stock in Oldbury comes from a European warehouse in roughly 4 to 9 working days, and changing the delivery address after ordering costs a 4% handling fee.

Returns must be requested by email within 7 days of delivery, and unused items in their original box must be back within 30 days, with less than 1km ridden on scooters and hoverboards. The store supplies a prepaid label but deducts a restocking fee: 15% on e-scooters and e-bikes, 20% on hoverboards, kids' scooters and walking pads. Accessories, the K3 kart included, cannot be returned. Faults reported within 30 days of delivery are repaired, replaced or refunded after a technician's assessment.