HITWAY

What's in the line-up

Folding models include the BK10S Pro, BK35S and BK5SL. Off-road riders have fat-tyre and mountain bikes such as the 27.5-inch BK15P, the BK15 4.0 and the BK28. For carrying loads there are the BK6S Plus and the BK-T2, a longtail. Commuters can choose the BK19, the BK7S Pro hybrid or the mid-drive BK-U1. Electric dirt bikes come as the adult HT300 and HT500, plus the HT100, made for children.

Spares run long too, from batteries, chargers and displays to tyres, bags, baskets and e-scooter parts.

HITWAY's FAQ says its UK e-bikes have a motor rated at 250W, with no throttle. The 2-year warranty on each e-bike carries over to later owners. Wear-and-tear parts are excluded. HITWAY's warranty page says the e-bikes should not go to anyone under 16.

UK delivery and returns

HITWAY takes up to 2 business days to process an order, and weekend orders leave on the Monday. Couriers DPD, DHL or DX then deliver to England, Scotland and Wales in 2 to 4 business days. That costs £7, or nothing from £25. Riders in Northern Ireland pay £100 per e-bike, with a 3 to 7 business day wait. There is no delivery to the Isle of Man, Jersey or Guernsey. A few accessories are sent from China instead, which takes 10 to 15 days.

A return starts with an email to [email protected] within 30 days of purchase, and nothing should be posted until it is approved. After a change of mind, the rider pays return postage and loses the original delivery charge. A bike that has been ridden also carries a 20% usage fee. For a quality fault flagged within 14 days of payment, HITWAY offers a full refund or exchange with no return costs. Two fees are worth knowing: £40 to change the delivery address once a parcel is moving, and £100 to cancel after dispatch.