Groupon
Groupon is an online marketplace selling prepaid experiences from local businesses, along with physical goods and gift ideas. Main categories include restaurants, spas and massages, hotel stays and things to do. Purchases arrive by email straight away. The American company launched in 2008 and has no physical shops, so buying and support both happen through the website or app.
About Groupon
How buying works
Each listing comes from a specific business, whether a restaurant, spa, hotel or activity provider. You pay Groupon online, receive your purchase by email and then use it with that business. Terms differ from listing to listing, including refund rules, so read the conditions before you buy. Listings cover hundreds of cities worldwide, and the UK site is groupon.co.uk.
Gifts and goods
Beyond experiences, Groupon sells physical goods and has gift sections for birthdays and for him, her or couples. Gift cards are available too, which suits anyone who would rather let the recipient choose.
Support and payment
There is no phone line. Help runs through the online Help Centre, where you log in and pick the order concerned, and some support happens on Twitter/X. Groupon takes Visa, Mastercard, American Express and PayPal. Groupon Select is a membership with a monthly fee that adds extra savings for members. Students and NHS staff can also access discounts through Student Beans and Health Service Discounts.
Groupon quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Digital vouchers delivered instantly via email. |
| Returns | Refund policies vary by deal. Contact customer service for specific terms. |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | Groupon Select |
| Founded | 2008 |
| Headquarters | Chicago, Illinois, USA |
| Parent company | Groupon, Inc. |
| Stores | 0 |
Groupon contact
- Website
- groupon.co.uk
- Hours
- Customer support is primarily managed through their online Help Centre (groupon.co.uk/contact) after logging in. Support via Twitter/X is available 7 days a week, 8 am - 6 pm CST. Live chat hours are not publicly stated.
Shop Groupon by category
Where Groupon sits on Shopperazzi, with the other shops in each.
Follow Groupon
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Groupon offers
Older offers: still live, but they've been running a while.
Groupon FAQs
Does Groupon have a phone number for customer service?
No. Support requests go through the Help Centre on groupon.co.uk, where you log in and select the relevant order. Help is also offered on Twitter/X.
How do I receive what I've bought?
Purchases are delivered digitally by email as soon as payment goes through, ready to use with the business providing the experience.
Can I get a refund?
It depends on the listing. Refund terms vary between offers, so check the conditions before buying and contact customer service about a specific order.
Is Groupon a British company?
No. Groupon is an American marketplace headquartered in Chicago, launched in 2008, and groupon.co.uk is its UK site.
