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Fishpools
Fishpools is a Waltham Cross furniture store trading since 1899, selling sofas and recliners, beds and mattresses, dining and bedroom furniture, rugs, lighting and garden furniture.
12on sale300productsUpdated 6th October 2026
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About Fishpools
Fishpools is a furniture and homeware retailer at 115 High Street, Waltham Cross, Hertfordshire. The first shop was opened in 1899 by Ernest Fishpool on an £85 loan, and the company, Fishpools Limited (Companies House 00302828), still trades from that building. It now holds a 62,000 sq ft showroom, an interior design service and a coffee shop.
What Fishpools sells
- Corner, recliner and sofa-bed designs in leather, fabric and velvet, plus riser recliner chairs and footstools
- Storage, ottoman, divan and adjustable beds, and pocket sprung, memory foam and hybrid mattresses from small single to super king
- Dining tables, bar stools, sideboards, TV units, wardrobes, dressing tables and home office desks
- Rugs, lighting, wall art, mirrors, cushions, home fragrance and tableware
- Aluminium and rattan garden furniture, sun loungers and Christmas decorations
Brands on the site include Parker Knoll, Stressless, Duresta, Calligaris, Cattelan Italia, Eichholtz and Orla Kiely, and in the bedroom Hypnos, Harrison Spinks, Silentnight, Tempur and Vispring. Fishpools describes itself as Sleep Geek certified and a member of the National Bed Federation.
Delivery and returns
Sofas, dining tables and bedroom furniture go out with the store's own delivery team from £89, placed in the room of choice with assembly where the product page says so and packaging taken away. In-house bed and mattress delivery starts at £49, smaller furniture at £39 and courier parcels at £4.95; home accessories and rugs, except rugs over 200cm, carry no delivery charge once an order passes £50. Furniture goes to mainland UK only, with third-party couriers outside the South East, and orders can be collected at no cost from the Waltham Cross store or the Hertford distribution centre.
Change-of-mind returns are accepted within 14 days of receipt if the item is unused, unassembled and in its original packaging, and the buyer pays to bring it back to the store. Clearance lines, display models, made-to-order pieces and mattresses, toppers and pillows cannot be returned. Damage or faults must be reported within 7 days, and approved refunds are paid within 14 days.
Ways to save at Fishpools
A Budget & Outlet shop sits next to the main showroom, and the website has clearance sections for sofas, beds and home accessories, including ex-display and end-of-line pieces. The £3 car park fee can be redeemed against a purchase of £25 or more.
Sustainability at Fishpools
Fishpools says it is recognised as a Carbon Neutral Plus retailer. It collects and recycles old mattresses when delivering new ones and offers old-furniture collection through Clearabee.
Fishpools quick facts
| Delivery | Mainland UK only. Large furniture by the in-house team from £89; beds and mattresses from £49; smaller furniture from £39; courier parcels from £4.95, no charge on home accessories and rugs (not rugs over 200cm) once the order passes £50. Free collection from Waltham Cross or Hertford. No delivery to NI, ROI or the Channel Islands. |
|---|---|
| Returns | Request within 14 days of receipt; item unused, unassembled and in original packaging with labels. The buyer pays and arranges the return to the store. Not returnable: clearance, display, made-to-order, in-stock furniture ordered in store, mattresses, toppers, pillows. Report damage or faults within 7 days. Refunds within 14 days. |
| Click & Collect | Yes |
| Founded | 1899 |
| Headquarters | Waltham Cross, Hertfordshire |
Fishpools contact
- Website
- fishpools.co.uk
- Phone
- 01992 636465
Fishpools FAQs
How much does Fishpools charge for delivery?
Fishpools delivery starts at £4.95 for courier parcels, £39 for smaller furniture, £49 for beds and mattresses and £89 for large items such as sofas. Home accessories and rugs carry no delivery charge once an order passes £50, except rugs over 200cm.
Does Fishpools deliver outside mainland UK?
No. Fishpools delivers furniture to mainland UK only and not to Northern Ireland, the Republic of Ireland or the Channel Islands. Its own team covers the South East of England, and third-party couriers handle other areas, sometimes with surcharges.
What is the Fishpools returns policy?
Fishpools accepts change-of-mind returns within 14 days of receipt if the item is unused, unassembled and in its original packaging, and the buyer covers the return. Clearance items, made-to-order pieces, mattresses and pillows are excluded.
Can Fishpools orders be collected in store?
Yes. Smaller items can be collected free from the Fishpools store at 115 High Street, Waltham Cross, and larger furniture from the distribution centre on John Tate Road, Foxholes Business Park, Hertford.
How old is Fishpools and who owns it?
Fishpools dates back to 1899, when Ernest Fishpool borrowed £85 to open his first shop in Waltham Cross. The business is Fishpools Limited, Companies House number 00302828, and it marked 125 years of trading in 2024.
What guarantee comes with Fishpools furniture?
Fishpools gives a 3 year structural guarantee on its furniture. A separate Guardsman protection plan covering accidental damage, such as spills on upholstery or marks on dining and bedroom furniture, can be added for 5 years.
How can Fishpools customer service be contacted?
Fishpools customer service is on 01992 636465 and at [email protected], and there is an online enquiry form. Damage or faults must be reported within 7 days of delivery or collection, ideally with photos.