Family Portrait

The three products

Each bamboo wipe is thick and biodegradable, according to the brand. Its liquid is 99% water plus seven ingredients, one of them the enzyme lysozyme. The Spray is a leave-in mist for coats between baths. Its formula combines argan, avocado and coconut oils with squalane and provitamin B5. Brush heads mix soft aluminium pins among natural bristles, set in a wooden body handmade in Germany. There are short-hair, long-hair and puppy-and-cat versions. Gift sets bring the steps together, and a free between-baths guide is offered as a PDF.

About the brand

Gouzelle Ishmatova founded Family Portrait, and the site's structured data dates it to 2022. The brand says a board of vets looks over its formulas. Shelters for animals in its area receive a share of its income, it says. Vets and trainers write for its blog on grooming and adopting a pet.

Delivery and returns at a glance

Once dispatched, a standard parcel should arrive within four working days. Orders over £50 travel free; below that, the policy quotes £3.95 as an example rate. Weekday orders in by 1pm leave the same day. Shipping covers the Isle of Man and the Channel Islands as well as the rest of the UK.

On top of the legal 14-day right to cancel, there is a goodwill return window of 30 days after delivery. Products must be unopened and unused, still in their packaging. Anything whose hygiene seal has been opened and used cannot go back. Return postage falls on the buyer unless the shop got something wrong. Faulty, damaged or incorrect items should be photographed and reported to [email protected] within 7 days; no return is needed.