exceptional customer service
Fusion Living is a Leicestershire furniture retailer that trades mainly online. Its showroom in Stoney Stanton lets you see pieces in person. Its range leans towards modern and contemporary design, with retro and classic styles sitting alongside. Homes are the main focus, but the shop also supplies trade buyers who are fitting out commercial spaces.
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More ways to save at exceptional customer service
- NHS discountFusion Living offers a 10% exclusive NHS discount via Health Service Discounts.
- Military discountFusion Living offers military discounts, including a 10% or 15% discount code, available through TroopScout.
- Join Fusion Living Loyalty SchemeThe scheme provides tiered discounts for businesses based on their cumulative purchases.
- Free delivery over £75Top your basket up past £75 and delivery costs nothing.
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About exceptional customer service
What's in the range
The catalogue covers dining tables, chairs, storage and accent furniture for living rooms, dining areas, bedrooms and home offices. Many designs take their cue from mid-century styles, so it suits shoppers who like that look without hunting for original pieces. Materials mentioned include solid wood, premium fabrics and hard-wearing plastics.
Trade customers can open a dedicated account for business pricing and service. Businesses can also join a loyalty scheme that rewards repeat spending with tiered savings. NHS staff and military personnel have access to discount schemes, some of them run through partner platforms.
Before you order
Free UK delivery is available, so check the qualifying spend at checkout. Standard delivery takes three to seven working days. Fusion Living also ships to Europe, which helps if you are furnishing a property abroad. Bulky items need room, so measure doorways and stairs before checkout.
Returns are accepted within 14 days, provided the item is unused and still in its original packaging. Keep the boxes until you are sure a piece fits. Payment options are Visa, Mastercard, PayPal and Klarna. Gift cards and click and collect are not offered.
Shopperazzi lists Fusion Living's products with their delivery details, so you can weigh up pieces before heading to the shop's own site.
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exceptional customer service quick facts
| Free delivery | On orders over £75 |
|---|---|
| Delivery | Free UK delivery on orders over £75. Standard delivery 3-7 working days. |
| Returns | 14-day returns on unused items in original packaging |
| International shipping | Yes |
| Payment methods | visa, mastercard, paypal, klarna |
| Loyalty scheme | Fusion Living Loyalty Scheme |
| Founded | 2011 |
| Headquarters | United Kingdom |
| Stores | 1 |
exceptional customer service contact
- Website
- fusionliving.co.uk
- Phone
- 0116 201 9988
- Hours
- Monday-Friday 9am-5pm
exceptional customer service FAQs
Can I see Fusion Living furniture before buying?
Yes. Fusion Living has a showroom in Stoney Stanton, Leicestershire, so you can view pieces in person as well as ordering online.
How much is delivery and how long does it take?
Free UK delivery is offered, though a minimum spend may apply, so check your basket. Standard delivery usually arrives within three to seven working days.
How long do I have to return something?
You have 14 days to send items back, as long as they are unused and still in their original packaging.
Does Fusion Living deliver outside the UK?
Yes. As well as covering the UK, the shop delivers to customers in Europe.
Is there anything for business buyers?
Trade customers can open a trade account, and businesses can join a loyalty scheme that gives tiered savings as their total spend grows.
