ELGATO
Elgato builds kit for people who make video and audio content: streamers, YouTubers, podcasters and anyone running a home studio. Its webcams, microphones, lights and capture cards are designed to work together, and the Stream Deck ties them into one control panel. Beginners putting together a first set-up and experienced creators adding pieces will both find what they need.
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About ELGATO
The main product families
Facecam webcams handle video, and the Wave microphones cover voice. Capture cards record or stream gameplay from a console or PC. Key Light panels give soft, even studio lighting. Stream Deck is a grid of customisable keys that switch scenes, launch media or trigger actions with one press. Mounts, stands and green screens round out a desk or room.
Building a set-up that fits together
The appeal of buying within one brand is that the hardware and software are designed as a system. That makes it simple to start with one or two pieces and add more later. Check the specifications for your console or PC before ordering a capture card.
Help, delivery and returns
Delivery details and costs appear at checkout. For order questions and returns, Elgato's contact page points you to the right support channel. Its Support FAQ and an active Reddit community are good places to solve set-up problems. Checkout accepts Visa, Mastercard or PayPal.
ELGATO quick facts
| Delivery | Elgato provides information on delivery during the checkout process. For general inquiries, please refer to their support resources. |
|---|---|
| Returns | Elgato's contact page mentions assistance for order inquiries and returns. Specific details on the returns policy are typically provided during the purchase process or within their support documentation. |
| Payment methods | Visa, Mastercard, PayPal |
| Founded | 2016 |
| Parent company | DIY Direct Express Ltd. |
| Stores | Online only |
ELGATO contact
- Website
- elgato.com
- Hours
- Monday - Friday (excluding Bank Holidays)
ELGATO FAQs
What is an Elgato Stream Deck used for?
Stream Deck is a control pad with customisable keys. Creators use it to switch scenes, launch media and trigger apps or tools during a stream or recording with a single tap.
Where do I get help with an Elgato order or return?
Elgato's contact page lists support routes for purchases, orders and returns. For product troubleshooting, try the Support FAQ or the Elgato community on Reddit.
Does Elgato work with content creators on partnerships?
Yes. Elgato runs a partnership programme, and creators can apply through a form on its website. Sponsorship requests should not go to the media relations email.
How can I pay on the Elgato store?
The store accepts Visa, Mastercard and PayPal. Delivery options and charges are shown during checkout, before you confirm the order.