Chaos Cards
Chaos Cards is a Folkestone-based games retailer selling Magic: The Gathering, Pokemon and Yu-Gi-Oh! trading cards, board games and tabletop miniatures, trading online since 2011.
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More ways to save at Chaos Cards
- Join Chaos Cards Loyalty SchemeBronze (5,000 points): 1% monthly cashback; Silver (50,000 points): 2%; Gold (100,000 points): 3% plus Swift shipping at no charge on orders over £50.
- Free delivery over £30Top your basket up past £30 and delivery costs nothing.
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About Chaos Cards
Chaos Cards is a trading card and hobby games retailer based in Folkestone, Kent, that started selling online in 2011. It is run by FTK Gaming Network Ltd (company number 06846366), which opened a high-street gaming store in Folkestone in 2017. Wizards of the Coast granted the shop Premium Store status in 2019, according to the Chaos Cards About page.
What Chaos Cards sells
- Booster boxes, booster packs, Elite Trainer Boxes and single cards for Magic: The Gathering, Pokemon, One Piece, Yu-Gi-Oh!, Disney Lorcana and Star Wars Unlimited
- Graded single cards and Japanese-language Pokemon products
- Board games, chess and roleplaying games
- Warhammer 40,000, Age of Sigmar, Kill Team and other miniature wargames, with hobby paints and scenery
- LEGO, Gundam model kits and Tonies
The About page lists more than 50,000 products and over 5 million single cards in stock. If a pre-order item becomes cheaper before it ships, Chaos Cards refunds the difference or adds it as store credit.
Delivery and returns
Standard UK shipping starts at £1.00, takes 1 to 2 days in transit and is free on orders over £30; Royal Mail, DHL and Parcelforce carry the parcels. The paid Swift upgrade, from £2.50, sends weekday orders placed before 4pm on a tracked next-day service the same day, and Swift is included at no cost on UK orders above £150. The homepage said the Swift guarantee was paused during a busy period (checked October 2026). Worldwide shipping reaches more than 200 countries from £9.95 per parcel, though manufacturers restrict where Games Workshop and Magic: The Gathering products can go.
Unopened, unused items in their original sealed packaging can be sent back as unwanted within one month of receipt, with the customer paying return postage; anything else falls back to the 14-day statutory cancellation period. That extended policy is capped at 6 items, £150 of returns in total and one use per household. Damage should be reported to [email protected] with photos within 30 days, and the shop then supplies a prepaid label for a refund.
Ways to save at Chaos Cards
A points-based loyalty scheme has three tiers: Bronze at 5,000 points pays 1% monthly cashback, Silver at 50,000 points pays 2%, and Gold at 100,000 points pays 3% and adds Swift shipping at no charge above £50. The site also keeps clearance and damaged-item sections.
Chaos Cards quick facts
| Free delivery | On orders over £30 |
|---|---|
| Delivery | UK standard from £1.00, 1-2 days in transit; free over £30. Swift tracked next-day from £2.50 (order by 4pm on weekdays), no charge above £150 (above £50 for Gold loyalty members). Some Highlands, islands, NI and Channel Islands postcodes excluded from next-day. Worldwide to 200+ countries from £9.95 per parcel. |
| Returns | Unwanted items: return within one month of receipt if unopened, unused and sealed (max 6 items, £150 lifetime, one use per household); otherwise the 14-day statutory period. Buyer pays return postage. Damaged or faulty: email photos within 30 days for a prepaid return label. Refunds within 14 days of receipt. |
| International shipping | Yes |
| Loyalty scheme | Chaos Cards Loyalty Scheme |
| Founded | 2011 |
| Headquarters | Folkestone, Kent |
Chaos Cards contact
- Website
- chaoscards.co.uk
- Phone
- 01303 278109
- Hours
- Mon-Fri 9am-5pm
Chaos Cards FAQs
How much is Chaos Cards delivery in the UK?
Standard UK shipping is free on orders over £30 and otherwise starts at £1.00, with 1 to 2 days in transit. Swift tracked next-day delivery starts at £2.50 and is included at no cost on orders above £150.
What is the Chaos Cards returns policy?
Unwanted items that are unopened, unused and still sealed can be returned within one month of receipt, at the buyer's postage cost. The extended policy covers up to 6 items and £150 per household; otherwise the 14-day statutory cancellation period applies.
Does Chaos Cards ship internationally?
Yes. Chaos Cards ships to more than 200 countries, from £9.95 per parcel or £1.95 per letter. Games Workshop items are limited to the UK and listed European countries, and spray paints only go to mainland UK addresses.
How does the Chaos Cards loyalty scheme work?
Points unlock three tiers. Bronze at 5,000 points pays 1% monthly cashback, Silver at 50,000 points pays 2%, and Gold at 100,000 points pays 3% and adds Swift shipping at no charge on orders above £50.
Who owns Chaos Cards?
Chaos Cards is the trading name of FTK Gaming Network Ltd, company number 06846366, incorporated on 13 March 2009. The card business began in 2011 and operates from Unit 5 Centurion Park in Folkestone, Kent.
What happens if a Chaos Cards pre-order drops in price?
If a pre-order item becomes cheaper before dispatch, Chaos Cards refunds the difference or gives it as store credit. Pre-orders can be cancelled for a full refund until they ship, and most leave one day before the release date.
Does Chaos Cards have a shop in Folkestone?
Yes. The Chaos Cards Tabletop Gaming Centre in central Folkestone opened in 2017, with gaming space, a board game library for hire and weekly community events, and it holds Wizards of the Coast Premium Store status.
How can shoppers contact Chaos Cards customer service?
Chaos Cards customer service answers on 01303 278109 from 9am to 5pm, Monday to Friday, and by email at [email protected]. An order number and clear photos speed up any damage or returns query.