ChangeGroup
ChangeGroup UK offers convenient online currency exchange with 0% commission, competitive rates on 60+ currencies, and easy pickup at over 50 UK branches, including major airports.
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More ways to save at ChangeGroup
- Join Avios Collection & BuyBack GuaranteeCollect Avios points on eligible online currency purchases (e.g., 300 Avios for orders over €600, 600 Avios for orders over €1200) by providing your Finnair Plus loyalty card number. Additionally, benefit from the BuyBack Guarantee, allowing you to sell back unused currency at the original exchange rate for a small fee.
- Click & CollectSkip delivery fees by collecting in store.
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About ChangeGroup
ChangeGroup UK has been a trusted name in foreign currency exchange and financial services since 1992. With a strong presence in the UK and a global network spanning over 100 locations in 37 cities, they are dedicated to providing seamless and secure currency solutions for international travellers and businesses. Their commitment to customer satisfaction and continuous innovation has cemented their position as a market leader, now proudly backed by the Prosegur Group.
Comprehensive Travel Money Services
Buy & Sell Currency with Confidence
ChangeGroup UK specialises in offering 0% commission and highly competitive exchange rates for over 60 currencies. Whether you're planning a holiday or a business trip, you can easily buy your desired currency online and pick it up from one of their numerous UK branches, including major airports and high street locations. They also provide a convenient service to sell your leftover foreign currency online, ensuring you get pounds back at excellent rates.
Beyond Currency Exchange
Their services extend beyond traditional currency exchange. ChangeGroup UK offers a unique BuyBack Guarantee, allowing customers to sell back unused currency at the original exchange rate for a small fee, providing peace of mind. For modern travellers, they provide prepaid eSIM cards for budget-friendly international connectivity and a platform to book diverse travel experiences worldwide, making them a comprehensive travel companion.
Your Convenient Currency Partner
With ChangeGroup UK, convenience is paramount. Their user-friendly online platform allows for 24/7 ordering, with flexible pickup options at over 50 UK bureaux de change. Dedicated customer support is available for all inquiries, ensuring a smooth and hassle-free experience. Plus, their partnership with Finnair allows customers to collect Avios on eligible currency purchases, adding extra value to every transaction.
Sustainability at ChangeGroup
ChangeGroup UK states that Corporate Social Responsibility is an integral part of their dynamic, playing an active role in the communities they serve. Specific environmental initiatives are not detailed in the provided content.
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ChangeGroup quick facts
| Delivery | <p>UK delivery available.</p> |
|---|---|
| Returns | ChangeGroup UK offers a BuyBack Guarantee for a small fee (e.g., £5.99), allowing customers to sell back any unused currency at the same exchange rate as their original transaction within 30 days, with 0% commission. This provides a worry-free solution for leftover travel money. |
| Click & Collect | Yes |
| Payment methods | Visa, Mastercard, Maestro |
| Loyalty scheme | Avios Collection & BuyBack Guarantee |
| Founded | 1992 |
| Headquarters | United Kingdom |
| Parent company | Prosegur Cash SA |
| Stores | Online |
ChangeGroup contact
- Website
- uk.changegroup.com
- Phone
- +44 (0)20 3675 8200
- Hours
- Travel Money helpline: Monday to Thursday, 9:00 - 17:00, and Fridays, 9:00 - 17:00 (excluding bank/public holidays). Online orders can be placed 24 hours a day, 7 days a week.
ChangeGroup FAQs
How do I order travel money online with ChangeGroup UK?
You can easily order travel money online by selecting your desired currency and amount on the ChangeGroup UK website. You can then reserve it for pickup at one of their 50+ UK branches, including major airports, or opt for home delivery where available.
Are there any fees for currency exchange online?
ChangeGroup UK offers 0% commission on online currency exchange orders. This means you get the best exchange rates without extra charges on your transaction.
Can I pick up my online order at an airport branch?
Yes, ChangeGroup UK has over 50 branches across the UK, including major airports like Gatwick, Stansted, Luton, Newcastle, and East Midlands. You can reserve your travel money online and conveniently pick it up at your chosen airport or high street location.
What is the BuyBack Guarantee?
The BuyBack Guarantee allows you to sell back any unused currency at the same exchange rate as your original purchase, with 0% commission, for a small fee (e.g., £5.99). This service provides peace of mind, knowing you can return leftover currency without losing out on rates.
How can I contact ChangeGroup UK customer service?
You can contact ChangeGroup UK customer service via email at [email protected] for general inquiries or [email protected] for online travel money inquiries. You can also call their general inquiries line at +44 (0)20 3675 8200 or the Travel Money helpline at +44 (0)207 4937090.
