Cathay Pacific Airlines
Cathay Pacific Airlines is the Hong Kong flag carrier, flying from the UK to its Hong Kong hub and onward across Asia and Australia. Bookings are made online, with e-tickets emailed once payment goes through. It suits travellers heading to cities such as Tokyo, Shanghai, Singapore or Sydney who are happy to connect through one hub.
About Cathay Pacific Airlines
Routes and cabins
From the UK, Cathay Pacific flies direct to Hong Kong, and connections from there reach destinations in Japan, China, Southeast Asia and Australia. Four cabins are offered: Economy, Premium Economy, Business and First. Long-haul comforts include on-demand entertainment and meals that draw on both international and Asian cooking.
Baggage allowances depend on the cabin, the destination and the fare type, so check the baggage information pages for your ticket before you pack.
Booking and changes
Once you book, the e-ticket and confirmation arrive by email. The Manage Booking area on the website lets you view your itinerary, choose seats, update passenger details and add special requests. Changes, cancellations and refunds depend on your fare rules, and flexibility varies between fare types, so read the conditions before you pay. Online check-in is also available.
Paying and earning miles
Fares can be paid by Visa, Mastercard, American Express or PayPal. The Cathay programme, formerly Asia Miles, lets members collect miles on Cathay Pacific, partner airlines and lifestyle partners. Miles can then go towards flights, upgrades and other rewards. Customer service is available by live chat, web forms or a local phone number for your region.
Cathay Pacific Airlines quick facts
| Free delivery | On orders over £100 |
|---|---|
| Delivery | As an airline, Cathay Pacific provides e-tickets and digital booking confirmations directly to your email address upon successful purchase. All travel documents and flight details are accessible online through the 'Manage Booking' portal on their website. |
| Returns | Flight change and cancellation policies are subject to the fare rules of your purchased ticket. Different fare types have varying degrees of flexibility regarding changes, refunds, or cancellations. Please refer to the specific terms and conditions of your ticket or contact customer service for assistance. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Loyalty scheme | Cathay |
| Stores | Online only |
Cathay Pacific Airlines contact
- Website
- cathaypacific.com
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Cathay Pacific Airlines FAQs
Where do I find my e-ticket?
Cathay Pacific emails your e-ticket and booking confirmation after purchase. All flight details are also available in the Manage Booking section of the website.
Can I get a refund if my plans change?
It depends on the fare you bought. Each fare type has its own rules on changes, cancellations and refunds, so check your ticket's terms or contact customer service.
Does Cathay Pacific fly direct from the UK?
Yes, to its hub in Hong Kong. From there, connecting flights continue to cities across Asia and Australia, including Tokyo, Shanghai, Singapore and Sydney.
What happened to Asia Miles?
The loyalty programme is now called Cathay. Members still earn miles on flights and with partners, and can redeem them for flights, upgrades and other rewards.