Canyon
Canyon is a German direct-to-consumer bike maker selling road, gravel, mountain, hybrid and electric bikes, plus cycling clothing, parts and accessories delivered boxed to the door.
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About Canyon
Canyon is a German bicycle brand that sells straight to riders instead of through shops. Roman Arnold and his brother Franc set the company up in Koblenz in 1985 as Radsport Arnold; the first machines under the Canyon name appeared in 1996, and the firm became Canyon Bicycles GmbH in 2001. Wikipedia notes that frames are designed in-house, built in Asia, then assembled and tested in Koblenz.
What Canyon sells
- Road bikes and road framesets
- Gravel bikes
- Mountain bikes
- E-bikes and hybrid bikes
- Cycling clothing, parts, accessories and transport cases, plus an outlet section
- Custom-painted MyCanyon builds, quoted at around 8 weeks from order to delivery
The brand's warranty page describes a 2-year warranty running alongside a 6-year guarantee on in-house engineered parts such as frames and forks, with rebuild, shipping and customs costs paid on successful warranty claims. Buyers can also pick Collect & Ride, which sends the order to a local partner workshop to be built before pick-up.
Delivery and returns
Sending a bike or frameset to a UK address costs £79.99 and an e-bike £99.99, while gear-only orders cost £9.99 and nothing above £150. The quoted window is 3 to 10 working days with UPS, and each frame travels in a protective Bike Guard box, ready for final assembly at home.
Unused items can be sent back within 30 days of receipt, with a prepaid return label for anything worth £39 or more; cheaper items go back at the customer's expense. Returns start from the MyAccount area, direct exchanges are not possible (return and reorder instead), and processing of the refund takes 2 to 5 working days. Anything that arrives damaged goes through the warranty form rather than the returns process.
Canyon quick facts
| Delivery | UK: bikes and framesets £79.99, e-bikes £99.99, gear-only orders £9.99 (no charge over £150); 3-10 working days by UPS, bikes in a Bike Guard box needing final assembly. Collect & Ride option: built by a local partner shop. MyCanyon custom bikes average 8 weeks. |
|---|---|
| Returns | Return unused bikes and accessories within 30 days of receipt via MyAccount. Canyon provides a label for returns worth £39 or more; lower-value returns at the customer's cost. No direct exchanges. Refund processed in 2-5 working days. Bikes damaged on arrival go through the warranty form. |
| International shipping | Yes |
| Gift cards | Yes |
| Founded | 1985 |
| Headquarters | Koblenz, Germany |
Canyon FAQs
How much is Canyon delivery to the UK?
Canyon charges £79.99 to deliver a bike or frameset in the UK and £99.99 for an e-bike. Gear-only orders cost £9.99, or nothing above £150. Delivery takes 3 to 10 working days with UPS.
What is the Canyon returns policy?
Unused bikes and accessories can be returned within 30 days of receipt. Canyon provides a return label for items worth £39 or more, while lower-value items are posted back at the buyer's cost. Refunds take 2 to 5 working days to process.
Do Canyon bikes arrive assembled?
No. They arrive in a Bike Guard box and need final assembly at home. Riders who would rather not do the build can choose Collect & Ride, which sends the order to a local partner shop for assembly before collection.
What warranty comes with a Canyon bike?
Every new frame comes with a 2-year warranty and a 6-year guarantee that run at the same time. The guarantee covers in-house engineered parts such as frames and forks, and the brand pays rebuild, shipping and customs costs on successful claims.
Where is Canyon based?
Canyon Bicycles GmbH is based in Koblenz, Germany, where its bikes are assembled and tested. Roman and Franc Arnold founded the business there in 1985 as Radsport Arnold and adopted the Canyon Bicycles name in 2001.
Can Canyon orders be exchanged for another size?
No. Direct swaps are not possible; the unused product is returned within 30 days and the replacement size or model is ordered separately. Items that arrive damaged are handled through the warranty form instead of a return.