BSTN
BSTN is a German sneaker and streetwear retailer with shops in Munich and Hamburg and a website that ships to the UK. It sells trainers, boots, sandals and slides alongside jackets, jerseys, jeans and shirts for men, women and kids. Labels on its shelves include Nike, Jordan and adidas, with New Balance, Patta and Stone Island too. UK orders travel from Germany, so it pays to know the delivery and returns terms before checking out.
About BSTN
What's on the shelves
Footwear is the heart of the store. Expect general-release and limited trainers from Nike, Jordan and adidas, plus boots for colder months, everyday casual shoes, and sandals and slides for summer. Clothing covers jerseys, coats, jeans, trousers and shirts, with The North Face, Polo Ralph Lauren and Stone Island among the bigger names. Accessories round things off.
Products that BSTN rates as more sustainable carry a marker. A filter shows only those, and each product page adds extra detail. Veja and Reebok sit in that group alongside the big sportswear labels.
Ordering from Germany
Parcels for UK customers leave Germany with duties covered, and every order is tracked. Delivery is free once a UK basket passes £100; below that, shipping is charged. Transit times vary because stock comes from mainland Europe, so allow a few extra days for anything needed by a set date. Returns run on a 14-day right of return, and items must go back in their original condition and packaging. Check the current UK return steps on bstn.com before posting anything.
Paying and member perks
Checkout takes Visa, Mastercard, PayPal, Apple Pay and Google Pay. Students can verify through Unidays, Studentbean or EDiU for a student discount, and a loyalty programme rewards repeat customers. Shopperazzi lists BSTN's current products and delivery details, which makes it easy to compare a pair of trainers before buying.
Sustainability at BSTN
BSTN highlights sustainable products within its selection of premium sportswear and athletic footwear. These items are clearly marked and can be found using a dedicated filter. Product detail pages provide additional information to help customers make sustainable purchase decisions, featuring brands like Nike, Jordan, Adidas, Reebok, and Veja.
BSTN quick facts
| Free delivery | On orders over £100 |
|---|---|
| Delivery | BSTN ships to the UK from Germany. Free shipping on UK orders over £100 with duty-free delivery. Standard delivery times vary as items ship from Europe. Tracking provided on all orders. |
| Returns | BSTN offers a 14-day right of return. All items must be returned in original condition with original packaging. Check the BSTN website for current UK return instructions. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Apple Pay, Google Pay |
| Loyalty scheme | Loyalty Program |
| Founded | 2000 |
| Headquarters | Germany |
| Parent company | RK Aggarwal Ltd |
| Stores | Online + flagship store |
BSTN contact
- Website
- bstn.com
- Phone
- +44 (0) 2920 008 844
- Hours
- For phone and email, customer service is available Monday to Friday from 8:30 am to 5:00 pm and Sunday from 11:00 am to 6:30 pm. Live Chat and WhatsApp are available Monday to Friday from 8:30 am to 4:50 pm and Sunday from 11:00 am to 6:30 pm.
Follow BSTN
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
BSTN FAQs
Will I pay import duty on a BSTN order to the UK?
BSTN describes its UK delivery as duty-free, so you should not face extra import charges when the parcel arrives. Orders ship from Germany with tracking included.
How long do I have to send something back to BSTN?
You get 14 days to return an order. Items need to be in their original condition and packaging, and the UK return instructions are on the BSTN website.
Does BSTN have physical shops?
Yes, in Germany. Its stores are in Munich and Hamburg, while the website handles orders for the UK and other countries.