BetterHelp
BetterHelp is an online therapy service that matches people with licensed therapists and runs every session remotely. It began in 2013, belongs to Teladoc Health and is headquartered in New York. Sessions happen by video, phone, live chat or text messaging, so members can pick whichever format they find easiest. BetterHelp says more than 5 million people have used it.
About BetterHelp
How it works
Instead of travelling to a practice, members talk to a therapist from wherever they are. The network counts more than 35,000 licensed professionals. Among them are psychologists, clinical social workers, professional counsellors and therapists who specialise in marriage and family work. If the first match doesn't feel right, members can move to another therapist at any point without paying extra. Concerns covered include anxiety, depression, relationship difficulties, stress, grief and big life changes.
Costs and paying
BetterHelp is a subscription service rather than a one-off purchase. Plans have been quoted at roughly £50 to £80 a week. Financial aid is offered to students, veterans and people on subsidised assistance. Check the current price when signing up.
Who it suits
It suits people who find in-person appointments hard to fit around work or home life. It also helps anyone who would rather type than talk, thanks to the chat and messaging options. Switching therapists freely takes some pressure off the first match.
BetterHelp quick facts
| Free delivery | On orders over £40 |
|---|---|
| Delivery | Free delivery on orders over £40. Orders are typically dispatched quickly, with some customers reporting delivery by courier within 24 hours. |
| Payment methods | Mastercard, American Express, Apple Pay, Google Pay, PayPal |
| Loyalty scheme | Grenade Loyalty Points |
| Founded | 2013 |
| Headquarters | New York, USA |
| Parent company | Teladoc Health |
BetterHelp contact
- Website
- betterhelp.com
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BetterHelp FAQs
Who owns BetterHelp?
Teladoc Health owns it. BetterHelp was founded in 2013 and lists its headquarters in New York.
How do BetterHelp sessions take place?
By video, phone call, live chat or text messaging, depending on what the member prefers on the day.
Can members change their BetterHelp therapist?
Yes. Members can switch to a different therapist whenever they like, and there is no additional charge for doing so.
Is there financial help with BetterHelp costs?
Financial aid is offered to students, veterans and people receiving subsidised assistance. Plans otherwise cost roughly £50 to £80 a week.