Beauty Bay
Beauty Bay has been selling beauty online since 1999 from its base in the Manchester area, mixing big-name labels with smaller indie brands. Make-up, skincare, haircare and fragrance are all covered, along with the cruelty-free By BEAUTY BAY own-brand range. There are no shops, so everything is ordered online. It suits people who like trying newer brands and following launches, as well as anyone restocking everyday basics.
About Beauty Bay
Where it stands out
Breadth is the draw, with established names sitting next to emerging labels and some product launches exclusive to the site. Make-up covers base products such as foundation, concealer and primer, along with eyeshadow palettes, mascara and lip colour. Skincare runs from cleansers and toners to serums, moisturisers and targeted treatments, while the haircare section includes shampoo, conditioner and styling products. A fragrance section completes the line-up, and the By BEAUTY BAY label is the shop's own range, made entirely cruelty-free.
Before you order
Unused items in their original packaging can be returned within 28 days of delivery. Delivery options and costs are listed on the website, and international shipping is available. Visa, Mastercard, PayPal, Apple Pay and Klarna are accepted, and gift cards can be bought for other beauty fans. Customer service works by email six days a week. Students can get a discount through UNiDAYS. NHS and healthcare workers can use Health Service Discounts or Blue Light Card, and armed forces members can use Blue Light Card.
Sustainability at Beauty Bay
<p>By BEAUTY BAY products are 100% cruelty-free.</p>
Beauty Bay quick facts
| Delivery | <p>UK delivery available with multiple shipping options. Check website for current delivery times and costs.</p> |
|---|---|
| Returns | <p>Returns accepted on unused items within 28 days of delivery. Items must be in original packaging.</p> |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Klarna, Apple Pay |
| Gift cards | Yes |
| Loyalty scheme | TRIBE |
| Founded | 1999 |
| Headquarters | Manchester, United Kingdom |
| Parent company | Beauty Bay Limited |
| Stores | Online only |
Beauty Bay contact
- Website
- beautybay.com
- Hours
- Monday - Friday, 9 am - 5 pm GMT
Shop Beauty Bay by category
Where Beauty Bay sits on Shopperazzi, with the other shops in each.
Follow Beauty Bay
- New collections in your feed
- Price drops on what you watch
- Gift ideas when you need them
Beauty Bay FAQs
Does Beauty Bay have physical shops?
No. Beauty Bay trades online only, from a base in the Manchester area with a distribution centre in Salford. Customer service answers emails six days a week.
How long do I have to return a Beauty Bay order?
Unused items can be returned within 28 days of delivery, as long as they're still in their original packaging. Opened make-up or skincare won't qualify, so check shades carefully.
Can I pay later at Beauty Bay?
Yes. Klarna is one of the payment options, alongside Visa, Mastercard, PayPal and Apple Pay.
Does Beauty Bay ship outside the UK?
Yes, Beauty Bay offers international shipping as well as several UK delivery options. Current times and costs are listed on its delivery pages.
