Balance Recovery

Choosing the right equipment

Buyers unsure where to start can book a free consultation with an expert. There is also a Help Me Choose quiz, a set of buying guides and a calculator for sizing a sauna heater. Sauna makers include Genevas, with its St Moritz and Zermatt models, and Sauna Air with the Nordic Elegance. There's also the Hetki, a traditional log sauna handcrafted in Finland. A compact outdoor sauna carries the Balance Recovery name, and bespoke indoor builds are available. Hot tubs include the six-seat Orca Leisure Sparkboro, and the hyperbaric range comes from Oxygens in soft and hard shells.

Paying and price matching

Product pages show monthly finance figures, with credit from Shopify International Ltd working with Affirm UK Limited. The About page also promises a price match. Find the same stocked item for less elsewhere, and Balance Recovery will match it and add a free gift.

Delivery and returns at a glance

Most mainland deliveries are free and take 2 to 5 days, though large or bespoke pieces take longer. Standard delivery stops at the vehicle: getting goods to the doorstep or unloaded costs extra. Check everything on arrival, since any damage has to be flagged within 24 hours.

The usual window for returns is 30 days from receipt, for unused items with tags and packaging. Anything used, installed or incomplete carries a 20% fee for restocking and repackaging. Some brands allow less time. Holl's, Ogawa, Net Spa and France Sauna products have 14 days, while Jaquar items and Oxygens soft-shell chambers have just 7. Custom and made-to-order pieces can't be cancelled after production starts. Approved refunds can take as long as 10 working days.