Austens Jewellers
Austens Jewellers is a Bath jeweller with one shop in the city and an online store at austensjewellers.co.uk. Founded in 1995, it is run by Be Group Service Solutions Ltd. Its pieces lean towards gold-plated everyday jewellery, sold in named collections such as Classic Clover, Eternelle and Vienna.
90productsUpdated 24th June 2026
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- Free delivery over £60Top your basket up past £60 and delivery costs nothing.
- Click & CollectSkip delivery fees by collecting in store.
- Gift cardsAvailable if you're buying for someone else.
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About Austens Jewellers
The jewellery
Pieces are made in gold-plated sterling silver, which the shop describes as hypoallergenic and gentle on skin. Earrings come as studs, hoops and drops. Bracelets include bangles and clover designs, while rings split into plain bands and stone-set styles, with Celtic and knot bands among them. Necklaces hang on simple chains or carry pendants, some with sparkling CZ stones. Other collection names include Astoria, Serenity, Signature, Solstice and Vintage.
Ordering from Bath
Delivery is free once an order passes £60, and gift packaging is offered. Click and collect is available, and the shop ships abroad as well. Returns are accepted within 14 days if the item is unworn and back in its original packaging. You can pay by Visa, Mastercard, PayPal or Klarna, and gift cards are sold too. Customer service answers by phone or email on weekdays.
Old gold and sourcing
Austens buys unwanted gold for cash and runs a gold recycling service. It says it is committed to responsibly sourced materials. On Shopperazzi you can browse Austens' pieces alongside its delivery details.
Sustainability at Austens Jewellers
Committed to responsibly sourced materials with a gold recycling service for sustainable craftsmanship.
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Austens Jewellers quick facts
| Free delivery | On orders over £60 |
|---|---|
| Delivery | UK delivery available. Gift packaging options offered. |
| Returns | Returns accepted within 14 days. Items must be unworn in original packaging. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, PayPal, Klarna |
| Gift cards | Yes |
| Founded | 1995 |
| Headquarters | Bath, UK |
| Parent company | Be Group Service Solutions Ltd. |
| Stores | 1 |
Austens Jewellers contact
- Website
- austensjewellers.co.uk
- Phone
- 01225 788 611
- Hours
- Monday to Friday, 9:30 am to 5:00 pm
Austens Jewellers FAQs
What do I need to spend for free delivery at Austens?
Orders over £60 are delivered free within the UK. Smaller orders can still be sent, and gift packaging can be added.
How long do I have to return jewellery to Austens?
Returns are accepted within 14 days. The piece must be unworn and sent back in its original packaging.
Which payment methods does Austens Jewellers accept?
Visa, Mastercard, PayPal and Klarna are all accepted online. Gift cards are also available if you would rather let someone choose.
Can I sell old gold to Austens?
Yes. Its cash-for-gold service turns unwanted gold into money. The shop also runs a gold recycling scheme as part of its sustainability approach.
