Austen & Blake
Austen & Blake is a London jeweller based in Hatton Garden and founded in 2018. It focuses on engagement rings, wedding bands and diamond and gemstone jewellery. You can order online or see rings in person at more than 15 showrooms. They stretch from the UK and Ireland to Australia and New Zealand.
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About Austen & Blake
Rings made to your spec
Engagement rings can be built around your choices: diamond shape, carat, clarity and colour, then the metal and the setting. Styles range from classic solitaires to vintage-inspired and contemporary designs. Consultants guide you through each decision, and showroom appointments can be booked online. UK locations include Belfast, Bristol, Edinburgh, Manchester, Newcastle and Hatton Garden in London. Its diamonds are conflict-free and its precious metals responsibly sourced, according to the brand.
How delivery works
UK delivery is free and goes by Royal Mail or DPD on a next-day service from dispatch. Every parcel is insured until it is signed for. The packaging is plain, with no mention of the brand or the contents, which helps when the ring is meant to be a surprise. Click and collect is available, and the shop also ships abroad.
Returns and paying
Unworn pieces in pristine condition, tags still attached, can be returned within 30 days. Refunds take 8 to 10 working days, depending on how you paid. Checkout takes Visa, Mastercard, American Express, PayPal and bank transfer.
Sustainability at Austen & Blake
Austen & Blake is committed to ethical sourcing, using only conflict-free diamonds and responsibly sourced precious metals in all their jewellery.
Austen & Blake quick facts
| Free delivery | On all orders |
|---|---|
| Delivery | Free delivery on all UK orders via Royal Mail or DPD, with next-day service from the date of dispatch. All parcels require a signature and are fully insured until signed for. Delivery packaging is plain and discreet with no reference to the brand or contents. |
| Returns | Austen & Blake offers a 30-day return policy. Products must be unworn, in pristine condition, and have the original tags attached. Refunds are processed within 8-10 working days depending on the payment method used. |
| Click & Collect | Yes |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal, Bank Transfer |
| Founded | 2018 |
| Headquarters | London (Hatton Garden) |
| Stores | 15+ |
Austen & Blake contact
- Website
- austenblake.com
- Phone
- 020 7660 1529
Austen & Blake FAQs
Will the parcel show what's inside?
No. Orders travel in plain, discreet packaging with no reference to Austen & Blake or the contents, and a signature is needed on delivery.
Can I pay for a ring by bank transfer?
Yes. Bank transfer is accepted alongside Visa, Mastercard, American Express and PayPal when you order online.
Does Austen & Blake ship outside the UK?
Yes, it offers international shipping. It also has showrooms in Ireland, Australia and New Zealand as well as around the UK.
How long does an Austen & Blake refund take?
Once a return is accepted, refunds usually arrive within 8 to 10 working days, depending on the payment method you used.
Can I collect my order instead of having it delivered?
Yes. Click and collect is offered, so you can pick an order up rather than wait in for a courier.