Ancestry
Ancestry is a family history service that pairs a huge archive of historical records with DNA testing. On ancestry.co.uk, members search birth, marriage and death records, census returns including the 1921 Census, and military and immigration papers to build a family tree. AncestryDNA kits add ethnicity estimates and matches with relatives who have also tested.
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Ancestry Special Offer For Military. Save 20% on an All-Access membership to discover your Family History. Terms Apply!
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More ways to save at Ancestry
- Student discountAncestry offers a 15% off Ancestry Student Discount for online shopping on any of their country domains. Eligibility and verification for UK students may vary, but a 'World Explorer Student Plan' is available for US students via SheerID.
- NHS discountNHS Exclusive: 4 Months Premium Membership for Only £20 (February 2026)
- Military discountMilitary discount available through Veterans Advantage
- Join AncestryDNA Referral ProgramUsers can earn rewards by referring friends to AncestryDNA.
- Gift cardsAvailable if you're buying for someone else.
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About Ancestry
Records and family trees
Membership plans unlock the record collections, which run into the billions and grow daily. As you add relatives to a tree, the site suggests possibly related records, called hints, which saves starting every search from scratch. Obituaries sit alongside the official records.
DNA testing
An AncestryDNA kit needs a saliva sample, posted back for analysis. Results, including an ethnicity estimate and DNA matches, take around 6 to 8 weeks. Kits reach UK addresses in 3 to 5 business days, and unopened kits can be returned within 30 days.
Membership and support
Subscriptions can be cancelled at any time in account settings, with access lasting until the end of the billing period. Gift cards are available, and student and military discounts exist. UK customer service is on 0800 404 9723. Ancestry was founded in 1983, is owned by Blackstone Inc. and has its European headquarters in Dublin, with its main base in Lehi, Utah. For keen researchers, an invitation-only tier called Club 1890 adds VIP services and early access to new collections.
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Ancestry quick facts
| Delivery | DNA kits delivered within 3-5 business days to UK |
|---|---|
| Returns | 30-day return policy for unopened DNA kits |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, American Express, PayPal |
| Gift cards | Yes |
| Loyalty scheme | AncestryDNA Referral Program |
| Founded | 1983 |
| Headquarters | Lehi, Utah, USA |
| Parent company | Blackstone Inc. |
| Stores | 0 |
Ancestry contact
- Website
- ancestry.co.uk
- Phone
- 0800 404 9723
- Hours
- 24/7 online support
Ancestry FAQs
How long do AncestryDNA results take?
Once the saliva sample is back with Ancestry, results usually take 6 to 8 weeks and include an ethnicity estimate and DNA matches.
Can I return an AncestryDNA kit?
Yes, unopened DNA kits can be returned within 30 days. Once a kit has been opened, check Ancestry's terms first.
Which records can I search on Ancestry UK?
Collections include birth, marriage and death records, census returns such as the 1921 Census, obituaries, military records and immigration documents.
How do I contact Ancestry UK?
UK customer service can be reached by phone on 0800 404 9723 or by email at [email protected].
