AliExpress by Alibaba
AliExpress is Alibaba Group's marketplace for everyday shoppers, selling goods from manufacturers and independent sellers around the world. Since 2010 it has covered almost every category, from phones and smart home devices to clothing, kitchen gadgets and toys. UK buyers get free shipping on many items, express options on others, and Buyer Protection if an order goes wrong.
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More ways to save at AliExpress by Alibaba
- Student discountYes, AliExpress offers student discounts via Student Beans and UNiDAYS. Students can get discounts such as £5 off orders over £30 or £4 off when spending £29+.
- Join AliExpress ClubEarn points and achieve membership levels (Silver, Gold, Platinum, Diamond) for exclusive discounts, faster refunds, and priority customer service.
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About AliExpress by Alibaba
The range
Electronics are a big draw, including smartphones, tablets, laptops and smart home kit. Fashion covers men, women and children, along with shoes, jewellery and accessories. Home and garden goods, DIY tools, pet supplies, beauty products, sports equipment, toys and car accessories fill out the rest. Many listings come straight from a factory or wholesaler.
Ordering to the UK
Delivery options include standard and express services, and many items ship free. Payment is flexible: Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay and Google Pay are all accepted. Students can get discounts through Student Beans and UNiDAYS. A membership programme rewards regular buyers through Silver, Gold, Platinum and Diamond levels. AliExpress also has a European operations centre in London.
If something goes wrong
Buyer Protection promises a full refund when an item never arrives or is significantly not as described. Problems go through a dispute process, usually raised within 15 days of receiving the order. There is no phone line; customer service works 24/7 through email, the website and the app.
AliExpress by Alibaba quick facts
| Delivery | <p>Free shipping available on many items. Standard and express delivery options to UK.</p> |
|---|---|
| Returns | AliExpress offers Buyer Protection, guaranteeing a full refund if items are not received or are significantly not as described. Returns and refunds are handled on a case-by-case basis through a dispute resolution process, typically within 15 days after receiving the order. |
| International shipping | Yes |
| Payment methods | Visa, Mastercard, Maestro, American Express, PayPal, Google Pay, Apple Pay |
| Loyalty scheme | AliExpress Club |
| Founded | 2010 |
| Headquarters | China (Global marketplace) |
| Parent company | Alibaba Group |
| Stores | Online marketplace |
AliExpress by Alibaba contact
- Website
- aliexpress.com
- Hours
- 24/7
AliExpress by Alibaba FAQs
What does AliExpress Buyer Protection cover?
It guarantees a full refund if your order never arrives, or if what arrives is significantly different from its description.
How do I return something bought on AliExpress?
Returns and refunds are handled case by case through a dispute process. Raise it promptly, typically within 15 days of receiving the item.
Can I phone AliExpress customer service?
No phone number is offered. Support runs 24 hours a day through email, the website and the AliExpress app.
Which payment methods can UK shoppers use?
Cards from Visa, Mastercard, Maestro and American Express are accepted, along with PayPal, Apple Pay and Google Pay.
