Snhomee US

Snhomee US is the American online store of Snhomee, a furniture brand focused on bedroom, closet and small-space storage. Its policy pages name snhomee.com, Inc. as the seller, with addresses in Denver, Colorado and Tuen Mun, Hong Kong, and orders are dispatched from warehouses in Houston, Los Angeles and New Jersey.

What Snhomee US sells

• Bed frames, including designs with under-bed drawers, plus dressers and nightstands, some fitted with LED lighting and USB charging
• Freestanding closet systems, rolling garment racks and heavy-duty clothes racks with adjustable shelves
• TV stands, bookcases, storage shelves and bins for living rooms and entryways
• Home office desks and chairs, vanities, sofas, tables and rugs

The brand describes its frames as built from steel and wood, and the storefront advertises a 3-year product warranty on its furniture.

Delivery and returns

According to the Snhomee shipping page, most items ship free, while some products carry a charge based on destination and weight. Orders are processed within 2 business days, and delivery takes 3 to 8 business days in total with carriers such as FedEx and UPS. The store delivers only to the 48 contiguous states and Washington, D.C.; Alaska, Hawaii, Puerto Rico, PO boxes, APO/FPO addresses and freight forwarders are excluded.

Returns are accepted within 90 days of receipt for unused items in their original packaging, and each return must be authorized first. Shoppers pay return shipping on change-of-mind returns, while Snhomee covers it when the cause is its own error or a quality fault. There is no restocking fee, original shipping is not refunded, and approved refunds go back to the original payment method within 2 to 3 business days.

Customer service answers at [email protected] and +1 385-410-8250 from 9am to 10pm Pacific time, Sunday through Friday. A US trademark filing for the SNHOMEE name (serial 99044700) lists Hunan Baituo Innovation Technology Co., Ltd as its owner.