Scott Sports USA

Scott Sports USA is the US online store of SCOTT Sports, the bike and winter-sports brand that engineer and skier Ed Scott started in Sun Valley, Idaho, in 1958 with an aluminum ski pole. SCOTT expanded into Europe in 1978 and is now headquartered in Givisiez, in the Swiss canton of Fribourg. The store's help pages and returns are handled by SCOTT USA.

What Scott Sports USA sells

• Mountain, road and gravel bikes, including the Spark, Spark RC and Voltage families
• Men's and women's cycling clothing and bike protection
• Road and mountain-bike helmets and shoes
• Syncros components and accessories, plus goggles
• Skis, ski boots and avalanche packs

Delivery and returns

FedEx SmartPost Economy shipping is free on orders over $49 and arrives 4 to 14 business days after the parcel leaves. FedEx 3-Day and 2-Day services are available for anything except bikes. Bikes, PRO Program orders and shipments to Alaska or Hawaii fall outside the free-shipping rule, and skis, ski boots and avalanche packs carry a $20 surcharge for specialist handling. Bikes can be delivered to the door or picked up from a SCOTT dealer. Processing takes 24 to 48 hours, and anything ordered on a Friday after 11 a.m. Mountain Time or over the weekend ships the following business day.

Full-price items can be returned free of charge within 30 days of the order date, unused and in their original packaging with labels attached; customers in the lower 48 states print a prepaid FedEx label through the SCOTT USA returns portal, while Alaska and Hawaii customers call the Customer Experience Team. Closeout items reduced by 40% or more are final unless they are bikes. A returned bike must be in like-new condition with every part, manual and box, and SCOTT USA reserves the right to refuse it or charge a restocking fee otherwise. Refunds arrive within 30 working days of a return being accepted.