Paragon Outdoor

Paragon Outdoor is an American brand of pergolas, gazebos and outdoor storage, sold at paragon-outdoor.com and through authorized retailers. The website is provided by Paragon Group USA, the Paragon marks are registered to Paragon Group USA LLC, and the store's business address is in Woodcliff Lake, New Jersey. New Jersey law governs the site's terms.

What Paragon Outdoor sells

• Louvered pergolas: the made-to-measure Signature, plus the Suprema, Lugano, Grand Tuscan, Icon and Riviera, which is also sold with a privacy wall
• Soft top pergolas, including the custom California model with a retractable canopy, the Modena and the Florence
• Hardtop gazebos such as the Santa Monica and Cambridge, and the Siena screen room
• Maggiore sheds in iron timber or teak finishes, the Bin Station and Bin Station Duo, and add-ons such as wall panels, sliding glass doors, lighting and heater covers

An online configurator lets buyers pick the size, finish and accessories of a Signature pergola, and a comparison page sets models side by side on wind rating and snow load. Paragon Outdoor pitches its kits at weekend DIY builders.

Delivery and returns

Standard ground delivery is free to the contiguous US. Orders are processed within 5 business days; small structures, heaters and accessories then go by FedEx in up to 5 days, while larger structures travel by CEVA freight with a 7 to 14 day lead time. Freight orders get threshold delivery to the first dry spot on the property, such as a garage, at a booked time and with a signature. Alaska, Hawaii and Puerto Rico are charged by quote, and Canada gets free ground shipping on selected items only.

Returns are accepted within 30 days of purchase by emailing [email protected]. Items must be unused and in original packaging, the customer pays return shipping, and structures and patio heaters carry a 25% restocking fee. Custom pergolas cannot be returned, and refunds reach a statement 5 to 10 business days after processing.

Ways to save at Paragon Outdoor

If an item drops in price within 14 days of the order date, Paragon Outdoor makes a one-time price adjustment on request by phone; reduced-price items are excluded. The site also keeps an outlet section and has monthly pay-over-time financing.