Jura Shop

Jura Shop, at shopjura.com, is the US online store of JURA, a Swiss maker of fully automatic coffee machines whose history goes back to 1931. It is run by JURA Inc., which gives a customer service address in Montvale, New Jersey, and it sells only to addresses inside the United States.

What Jura Shop sells

• Fully automatic bean-to-cup machines for the home, including the GIGA 10, the Z10, the J8 twin, the compact C9 and the ENA 8
• JURA at Work machines for offices and other workplaces
• Factory-serviced (refurbished) machines and replacement parts
• Care products such as cleaning and decalcifying tablets and water filters, plus accessories, tableware and coffee beans

JURA describes its machines as grinding beans fresh for each drink rather than using capsules, and says the Z10 handles cold brew-style, sweet and hot coffee drinks. A short Concierge questionnaire on the site suggests a model, and JURA LIVE lets shoppers book an appointment with a JURA product specialist before buying.

Delivery and returns

The store ships only within the United States and cannot deliver to P.O. boxes. Shipping is charged at standard UPS rates worked out from the ZIP code and the weight of the order. According to the shipping policy, most orders are processed within 48 business hours, and orders received after 11:00 a.m. Eastern on weekdays may ship the next business day. Most parcels leave from New Jersey, while refurbished machines and some spare parts ship from a warehouse in Mount Joy, Pennsylvania. Machines need a signature on delivery.

Purchases made on the site can be returned within 30 days for a refund of the product price, excluding shipping and handling. Every return needs a Return Merchandise Authorization from customer service at 800-767-3554, and the buyer pays to send the item back undamaged in its original box with all materials and the packing slip. Cleaning and decalcifying tablets, filters and carafes cannot be returned.