Boutique Rugs

Boutique Rugs is a direct-to-consumer rug retailer operated by Boutique Rugs LLC and headquartered in Calhoun, Georgia, where most orders are dispatched within 24 hours. Its About page says the team has more than 15 years of experience in the rug business. The store sells online, ships free across the contiguous United States and sends orders abroad by FedEx.

What Boutique Rugs sells

• One-piece machine-washable rugs, plus stain-resistant, performance and robot-vacuum-friendly ranges
• Handmade, wool, jute, shag and high-pile rugs, and outdoor rugs for patios
• Runners, round, square, octagon and star shapes, custom sizes, and sizes from 2 x 3 ft to 12 x 15 ft
• Livabliss collaboration collections with Becki Owens, Galey Alix and Vivir
• Rug pads, cleaning products, lighting, wall decor, throws, pillows, poufs and furniture

Boutique Rugs says its washable rugs are a single layer with no separate base to line up, so the whole rug goes in the washing machine, and that it carries more than 40,000 SKUs. The store backs its prices with a price-match guarantee that pays the difference if a shopper finds an item cheaper.

Delivery and returns

Every order to the contiguous United States ships free. FedEx, and occasionally UPS, delivers standard parcels in 1 to 5 days from Georgia, while rugs of 10 x 14 ft and larger travel by freight and take longer. Paid FedEx Express Saver, 2Day and Standard Overnight services cover orders placed before 12 p.m. Eastern on weekdays, except those large rugs. A missing parcel must be reported within 5 days of the delivery date shown in tracking. International orders travel by FedEx at the buyer's expense, priced at checkout by weight, size and destination.

Returns are accepted within 60 days of delivery for items in new, resellable condition, free of stains, damage and pet hair, and rolled from the short side in plastic as they arrived. Return shipping is free when the refund is taken as a gift card; otherwise the label cost comes off the refund. Custom, sample and clearance rugs, cleaning products, rug tapes, corner pads and brands such as Safavieh, Karastan and Nourison are final, furniture returned for a change of mind carries a 25% restocking fee, and no returns are taken from Alaska, Hawaii, US territories or international orders.